Operations Business Analyst II - Finance Enablement

Unum•Portland, ME

3d•$63,500 - $120,000

About The Position

Unum’s Finance organization is seeking an Operations Business Analyst II to support its transformation program, which brings people, processes, and data together to deliver trusted insights that drive growth. The role primarily supports transformation for financial planning and analysis teams. The analyst assesses current-state finance processes, defines requirements, designs solutions, and supports adoption efforts. The position leads business analysis for mid-to-large, highly complex initiatives in a specified operational area. Working with agile teams and organizational leaders, the analyst facilitates value-driven decision-making and prioritization. The role applies advanced elicitation techniques with little to no oversight, assesses current processes, determines requirements, and develops data-driven recommendations for target-state solutions. It also uses critical and innovative thinking to ensure digital infrastructure supports business value. The analyst works across business and technical partners to translate complex needs into actionable requirements and solutions, address project and process challenges, and support the timely delivery and adoption of initiatives. The role also mentors junior analysts and may perform other duties as assigned.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of systems and business analysis experience.
Extensive, proven knowledge of requirements gathering, work decomposition, and change management processes.
Knowledge of project management processes.
Knowledge of agile methodology and ways of working.
Ability to understand technical terminology and translate business needs into implementable technology solutions through conversations with organizational partners.
Intermediate-to-advanced understanding of databases and SQL.
Experience working in a finance or finance transformation capacity for life and health insurance or related financial services.
Extensive experience estimating business efforts and serving as a business liaison in mid-to-long-range planning and analysis sessions for large, complex, and/or cross-functional projects.
Ability to gather, track, and analyze data sources for processes requiring substantial technical understanding.
Ability to work effectively as a self-starter in a rapidly changing business and technical environment.
Strong mentoring skills and understanding of team dynamics.
Ability to handle ambiguity on large, complex projects and coach other business analysts and/or subject matter experts through ambiguous situations.
Demonstrated ability to promote the benefits of change and act as a catalyst for organizational change.
Effective facilitation skills for requirements sessions and presentations to large groups at all organizational levels.
Positive, professional, and confident approach to resolving issues and negotiations with other areas.
Highly effective verbal and written communication skills, including selecting appropriate communication mediums such as email, conference calls, PowerPoint, Microsoft Office, and Microsoft Visio.
Strong listening and comprehension skills.
Excellent consultative and advisory skills.

Responsibilities

Lead, facilitate, and drive requirement elicitation and validation for large, highly complex, and/or cross-functional initiatives, working with finance partners to produce complete, correct, prioritized, unambiguous, verifiable, and comprehensive requirements.
Select appropriate requirement elicitation techniques and clarify broad or cross-functional business needs by asking questions, presenting alternatives, and examining issues from multiple perspectives.
Document procedures and create operational readiness plans.
Understand business functions, including the processes through which work is accomplished and value is delivered.
Assist with project management gaps by developing project plans, conducting agile ceremonies, and ensuring timely turnover of deliverables.
Develop moderate-to-complex prototypes to visually illustrate requirements.
Identify, analyze, and drive resolution of large, complex problems in partnership with project management teams, influencing final solutions.
Gather and analyze data from disparate sources; assess the impacts of proposed system changes; and develop cohesive solutions, presentations, and next steps aligned with project and company strategy.
Consider how solutions developed for current projects may be leveraged for future initiatives.
Translate complex business, system, and non-functional requirements into clear, concise, traceable functional requirements and maintain them in a comprehensive business requirements or functional specification repository.
Lead and participate in discussions and meetings; clearly communicate or present complex, multifaceted information and respond to questions from functional and cross-functional groups at all organizational levels.
Build cooperative working relationships across the organization to influence, negotiate, and anticipate or resolve potential conflicts and challenging situations.
Organize work to meet deliverables on time, drive or delegate actions, notify management when schedules cannot be met, and recommend and implement alternatives to minimize delays.
Teach and mentor junior analysts in elicitation techniques and artifact development; delegate tasks and share information to build their skills.
Perform other duties as assigned.

Benefits

Award-winning culture
Inclusion and diversity as a priority
Performance-based incentive plans
Competitive benefits package, including health, vision, dental, and short- and long-term disability coverage
Generous paid time off, including paid time to volunteer
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits, including health, vision, and dental
Insurance benefits, including short- and long-term disability
Paid time off
401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether or not the employee contributes