Business Analyst, AI Enablement

Kiewit•Papillion, NE

1d•Onsite

About The Position

Kiewit Technology Group is seeking a Business Analyst with AI enablement to identify and automate high-volume, repetitive work across Kiewit Service Delivery, including Tier 1 and Tier 2 Support. The role analyzes support processes, ticket trends, and technician workflows to identify improvement opportunities, then translates them into AI-powered solutions, bots, automations, and self-service capabilities. The position combines business analysis, hands-on experience creating and supporting AI and automation solutions, and practical Service Desk experience. Its goal is to give time back to support teams, improve the employee support experience, and help technicians focus on work where human expertise adds the most value. The role is based full time in the office on Kiewit's LaVista, Nebraska campus and is not a hybrid or remote opportunity. Kiewit Technology Group supports the technology needs of a Fortune 250 construction and engineering firm, with work spanning core business processes such as field execution, project financials, HR, and supply chain.

Requirements

Two to ten years of experience in business analysis, process improvement, automation, Service Desk, Help Desk, IT support, or a related role.
Experience analyzing support processes and translating business problems into technical requirements.
Hands-on experience building or supporting AI agents, chatbots, workflow automation, or low-code solutions.
Ability to analyze operational data and identify patterns, recurring issues, and opportunities for automation.
Strong troubleshooting and problem-solving skills.
Ability to communicate effectively with technical and non-technical employees.
Regular, reliable attendance.
Work productively and meet deadlines in a timely manner.
Communicate and interact effectively and professionally with supervisors, employees, and others, individually or in a team environment.
Perform work safely and effectively; understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
Work during normal operating hours to organize and complete work within given deadlines; work overtime and weekends as required.
May work at various locations and in varying conditions.

Nice To Haves

Bachelor's degree in Information Technology, Business, or a related field; equivalent professional experience in business analysis, AI and automation, IT Support, Service Desk, or related disciplines will be considered.
Experience with Microsoft Copilot Studio, Microsoft Scout, Power Automate, Power Platform, or comparable platforms.
Preferred experience with ServiceNow data, reporting, and metrics.
Practical understanding of generative AI, including where human review remains necessary.

Responsibilities

Analyze Service Desk processes, ticket trends, recurring issues, and technician workflows.
Identify high-volume, repetitive, manual, or time-consuming work that can be improved.
Gather requirements from technicians and support leaders and translate them into solutions.
Build and maintain AI agents, bots, workflow automations, and self-service solutions.
Develop prototypes and proofs of concept, then help move successful ideas into sustainable support processes.
Measure whether solutions reduce repetitive work and improve the support experience.
Document processes, requirements, solutions, and support procedures.
Partner with Service Desk technicians to test solutions and incorporate frontline feedback.
Help technicians understand and adopt new AI-enabled workflows and tools.
Work within Kiewit's security, privacy, and responsible-AI requirements.
Develop and maintain ServiceNow reports and dashboards.