Operations Assistant

PACS

3d•$90,000 - $100,000

About The Position

Under the direction of the facility Licensed Administrator, the Operations Assistant supports day-to-day operations of a skilled nursing facility in accordance with federal, state, and local requirements. The role assists facility leadership in promoting high-quality patient care and managing the facility in a fiscally responsible and compliant manner. The Operations Assistant works closely with clinical and administrative leaders, supports staffing, financial and operational oversight, regulatory compliance, survey readiness, quality improvement, human resources, risk management, and community relationships. The position may also assist with marketing, capital improvements, vendor negotiations, and other duties assigned by the Licensed Administrator and Regional Vice President. The role is responsible for managing and overseeing multiple levels of employees, directly or indirectly, under the Licensed Administrator’s direction. Duties may include assisting with hiring, training, budgeting, performance appraisals, employee recognition and discipline, addressing complaints, resolving problems, and assisting with terminations.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent.
Proficiency in Microsoft Suite products.
Ability to occasionally lift and/or move up to 25 pounds.
Ability to travel by automobile or airline.

Nice To Haves

Master’s degree or MBA.

Responsibilities

Assist in overseeing the facility’s provision of quality patient care in collaboration with the Director of Nursing and other key clinical staff.
Assist with facility operations functions as required by applicable law.
May assist in developing marketing plans for census growth and monitor census and payor mix daily.
May plan, develop, organize, implement, evaluate, and direct facility programs and activities.
May help formulate and monitor the facility’s financial budget and evaluate budget variances.
May oversee adoption of policies, procedures, and professional standards of practice governing facility operations.
Hold direct reports accountable as assigned by the Licensed Administrator.
Model the facility’s Mission, Vision, and Values and promote respectful treatment of employees, residents, and families.
Participate in community groups and develop or maintain relationships with local hospital leadership and other community leaders, as assigned.
Monitor legal and regulatory changes applicable to facility operations, as directed.
Understand staffing-level requirements and help facilitate staffing that meets patient-care needs.
Monitor and direct the execution of policy and procedural changes.
Participate in resolving human resources issues and risk management situations.
May oversee capital improvements.
Develop and maintain a positive reputation within the industry and community.
Communicate frequently, honestly, and openly with the Licensed Administrator and Regional Vice President regarding clinical, compliance, and financial goals.
Build rapport and trust with PACS Services and help the facility develop strong relationships with PACS Services.
Connect facility leadership with appropriate resources to support their work.
May assist with contract negotiations involving vendors and ancillary service providers.
Monitor the facility’s collections and accounts receivable progress and challenges.
Participate in responding to state and federal healthcare surveys and inspections.
Review facility key performance indicators, including CMS Quality Measures, the PACS clinical dashboard, and Compliance Team audits and reports, and act on findings to support clinical quality.
May help lead facility Quality Assurance (QAPI) efforts and continuous improvement.
Conduct daily staff meetings during facility inspections to discuss survey findings and help formulate plans of action or correction.
Assist in developing plans of correction for cited deficiencies, including timelines and monitoring methods to improve deficient practices.
Uphold and model high compliance and ethical standards consistent with the company’s code of conduct, and promote similar standards and accountability in others.
Complete other duties and responsibilities assigned by the Licensed Administrator and Regional Vice President.
Assist with hiring, training, budgeting, performance appraisals, employee rewards and discipline, complaints, problem resolution, and terminations as applicable to supervisory responsibilities.