Operations Assistant

Annie Admin • Fort Worth, TX

6d • Hybrid

About The Position

The Operations Assistant is the operational backbone of Annie Admin’s team, supporting the CEO with day-to-day needs and leading the team when the CEO is unavailable. The role supports client relationships by conducting onboarding calls, responding professionally to feedback, and handling difficult conversations or client concerns. The assistant is expected to master the company’s VoIP system, learn its clients in depth, and maintain and update account-specific policies and procedures.

The team works remotely from home and from its headquarters in Fort Worth, Texas. This role requires residence in the Dallas–Fort Worth area for in-person training and meetings, a dedicated quiet home office, and the ability to work from the Fort Worth office when needed. It is a full-time hourly coverage position with a fixed, dependable schedule within the company’s Monday–Saturday operating hours. The position may involve travel between team locations or offices for meetings, training, retreats, or other off-site events.

Requirements

• Available at least 40 hours per week, with flexibility for occasional overtime.
• Able to work a fixed schedule within operating hours of Monday–Friday, 7:00 a.m.–6:00 p.m. CT, and Saturday, 9:00 a.m.–1:00 p.m. CT.
• Must reside in the Dallas–Fort Worth area of Texas throughout employment for in-person meetings and compliance with employee laws and regulations.
• Proficient with VoIP systems and company software and technology, or able to learn them remarkably quickly.
• Deeply knowledgeable about Annie Admin clients or able to study and master the information quickly.
• Must have a dedicated, quiet home office without background noise from other people or animals.
• Able to work from a home office and from the Fort Worth office as needed for business needs, feedback, or coaching.
• Strong written and verbal communication, including proper grammar and spelling, and ability to communicate clearly by phone, email, and text with diverse audiences.
• Professional demeanor and respect for community members.
• Reliable attendance, punctuality, and ability to maintain a predictable, consistent full-time schedule.
• Process-oriented, detail-oriented, highly organized, positive, and capable of handling complex and evolving challenges.
• Able to handle difficult conversations and client concerns professionally and remain composed under pressure.
• Capable of following instructions and confidently leading the team when the CEO is unavailable.
• Strong writing and documentation skills, with high attention to detail in mapping and updating policies and procedures.
• Team player who is dependable, emotionally intelligent, and open to new challenges.
• Able to sit or stand at a computer for extended periods.
• Must have a Windows- or Mac-based desktop or laptop with webcam, speakers, at least 8 GB RAM, and a second monitor; tablets, Winbooks, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible.
• Must have a direct connection to a router that is easily accessible from the workspace.

Responsibilities

• Assist the CEO with day-to-day needs.
• Lead the team when the CEO is unavailable.
• Conduct onboarding calls with new clients.
• Address client feedback professionally and handle difficult conversations or client concerns with grace.
• Master the company’s VoIP system and become deeply knowledgeable about Annie Admin clients.
• Update and maintain policies and procedures for each client account.
• Work a fixed and dependable shift within the company’s operating hours.
• Interact with a diverse population by phone or computer.
• Travel between team locations or offices as needed for meetings, training, retreats, or other off-site events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed