Operations Assistant

Premier Trailer Leasing•Cleveland, OH

9d•Onsite

About The Position

The Operations Assistant supports branch operations and performance objectives at Premier Trailer Leasing. This hands-on, on-site role is based at the Cleveland, Ohio branch and requires strong analytical and technical abilities, fast but carefully considered decisions, and a focus on customer service, safety, and operational and financial objectives. Approximately 70–80% of the workday is spent outdoors in a trailer yard interacting with customers, drivers, vendors, and equipment. Work takes place outdoors in all seasons and varying weather conditions.

Requirements

Excellent communication skills.
Self-motivated, a self-starter, personable, organized, and able to demonstrate a sense of urgency.
Ability to communicate sincerely and helpfully while building credibility and rapport.
Dependable, persistent, conscientious, and achievement-oriented approach to completing job tasks.
Ability to meet or exceed customer expectations for service quality and consistency.
Ability to make timely decisions based on available information and follow through on the chosen course of action.
Ability to follow safety regulations and procedures, inspect equipment, recognize hazards, and use company-issued safety equipment.
Verbal communication skills for telephone and face-to-face interactions.
Written communication skills sufficient to express ideas clearly in organized, grammatically sound documents.
Problem-solving and diagnostic ability, including gathering evidence and weighing factual information.
Working knowledge of basic mechanical principles, operations, and functioning.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work outdoors for extended periods while using company-provided safety equipment and following heat and cold prevention protocols.
Ability to frequently walk, stand, bend, kneel, crouch, and climb; occasionally lift and carry up to 50 pounds; enter and exit trailers multiple times daily; work underneath trailers at ground level; and use ladders or steps when necessary.

Nice To Haves

Associate degree, technical training, or an equivalent combination of education and relevant experience in operations, transportation, logistics, leasing, or equipment management.

Responsibilities

Conduct trailer inspections according to company procedures and identify equipment needing repair or maintenance to help ensure compliance with applicable federal, state, and industry regulations.
Manage yard activity and monitor equipment movement throughout the branch location.
Generate customer rental agreements.
Coordinate trailer work with vendors and ensure completed work follows company policies and procedures.
Manage and reconcile daily inbound and outbound equipment gate activity and inventory.
Assist with transporting equipment between branches and to customers and vendors.
Ensure customers have proper insurance before renting a trailer.
Assist with Accounts Receivable collections.
Complete daily administrative paperwork and filing.
Assist with answering phones and responding to customer emails and questions.