Operations Assistant - Healy Branch

First National Bank Alaska•Healy, AK

10d•Onsite

About The Position

The Operations Assistant delivers consistent, exceptional customer service by providing the same service needs to customers as a Personal Banker I. The role may coach, mentor, and supervise employees and works closely with the Branch Manager or Operations Supervisor to meet critical timelines, maintain operational controls, and complete daily branch functions. The position is based at the Healy Branch and is scheduled Monday through Friday. The minimum salary is $25.50 per hour, plus area differential; the job and salary offer are commensurate with job level and experience. The Operations Assistant builds customer relationships by identifying banking needs, recommending and cross-selling products and services, referring customers to specialists, and demonstrating consumer and business digital banking platforms. The role performs assigned proof and review functions; builds work schedules; approves time records and time-off requests; and may open or close the branch, including locations with Saturday hours. It also handles teller corrections, approves customer transactions, verifies and sends wires within defined limits, and may provide account, card, dispute, loan, and other banking assistance when Universal or Personal Bankers are unavailable. The role may act as Vault Teller and Safe Deposit Box Attendant and perform Universal Teller II duties as assigned. It must follow bank policies, regulatory requirements, training, procedures, and internal controls. Supervisory duties, when assigned, may include training, planning and directing work, evaluating employees, resolving complaints and problems, and making hiring or termination recommendations to the Deposit Section Head.

Requirements

At least three years of progressively responsible branch operations experience, including at least one year of relationship development experience; alternatively, an associate degree and two years of financial industry or office management experience.
Knowledge of personal computer operation, including monitor, keyboard, and mouse.
Ability to keyboard 35 words per minute and operate a 10-key calculator.
Strong communication and interpersonal skills and discretion and good judgment when communicating with customers, colleagues, and management.
Integrity, ethical conduct, and ability to maintain confidentiality when handling sensitive information.
Ability to read and interpret business periodicals, professional journals, technical procedures, governmental regulations, and banking services contracts.
Ability to write reports and business correspondence and present information, demonstrate products, and respond to questions.
Ability to calculate discounts, interest, commissions, percentages, and related figures, and apply fractions, percentages, ratios, and proportions to practical solutions.
Ability to solve practical problems, assess situations with limited standardization, define problems, collect data, establish facts, draw conclusions, and interpret written, oral, diagrammatic, or schedule-form instructions.
Ability to meet the stated physical demands, including frequent lifting or moving of up to 25 pounds and occasional lifting or moving of up to 50 pounds.

Nice To Haves

Knowledge of First National Bank Alaska products and services.
Six months of lead or supervisory experience.
Word processing and spreadsheet experience.

Responsibilities

Provide consistent, exceptional customer service and support that contributes to the overall branch experience.
Engage customers to identify banking needs, deepen relationships, and recommend or cross-sell products, services, and solutions.
Refer customers to FNBA specialists when appropriate.
Demonstrate consumer and business digital banking applications to customers.
Coach, mentor, and supervise employees as assigned; coordinate with the Branch Manager or Operations Supervisor to meet timelines, maintain operational controls, and complete daily branch functions.
Perform assigned proof and review functions; build work schedules; approve time records and time-off requests.
Open or close the branch when assigned, including at locations with Saturday hours.
Perform teller corrections, approve customer transactions, and verify and send wires within defined limits and authority using bank computer systems.
Open and update consumer and business accounts and assist with debit card and ACH disputes when a Universal or Personal Banker is unavailable.
Recommend Cash Management services and assist customers with personal loan, credit card, and business credit card applications.
Assist customers with debit card cancellations and reissues, account disputes, stop payments, and account transaction research.
Act as Vault Teller or Safe Deposit Box Attendant and perform Universal Teller II duties when assigned.
Follow bank policies, procedures, regulatory requirements, compliance training, and internal controls; protect confidential information.
Perform supervisory duties as assigned, including training employees, planning and directing work, evaluating employees, and addressing complaints and problems.
Perform other work-related duties as assigned by the supervisor.