Branch Operations Assistant

RBGlobal • Raleigh, NC

9d

About The Position

The Branch Operations Assistant handles customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager. The role combines office and clerical duties with yard operations, including vehicle check-in, detailing, moving vehicles around the facility, and experienced loader operation. The assistant records key information about incoming vehicles and helps maintain them throughout the auction process. This position involves outdoor work in all types of weather and requires awareness of hazards associated with heavy equipment and other vehicles.

Requirements

• Strong leadership skills.
• Superior time-management skills.
• Ability to work independently.
• Strong problem-resolution skills.
• Excellent verbal and written communication skills for interacting with customers and towers.
• Willingness to learn forklift operation within 90 days of starting the position.
• General mechanical knowledge of vehicle makes and models.
• Previous forklift operating experience.
• Strong Microsoft Office skills, with above-average proficiency in Excel and PowerPoint.
• Ability to remain alert to hazards associated with heavy equipment and other vehicles in the work area.

Nice To Haves

• Experience in the equipment rental or construction industry and/or a related field.
• Basic automotive repair skills.

Responsibilities

• Provide customer support by mail, telephone, and in person.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information and respond to customer questions, complaints, and requests.
• Perform word processing, filing, and related clerical duties.
• Process auction-day paperwork and secure necessary approvals.
• Assist with office functions as needed and learn automobile titling.
• Check in vehicles by recording and filing information on vehicles assigned to the facility.
• Thoroughly clean vehicles to improve their appearance and auction value.
• Safely operate passenger vehicles to move them around the facility and store them in appropriate locations.
• Assist visitors by providing guidance or directing them to the appropriate person.
• Operate loaders; serve as a subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
• Immediately report company policy violations to a supervisor or manager.
• Perform other duties as assigned based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed