Branch Operations Assistant

Tri-State Rigging, LLC•Louisville, KY

11d•$23 - $25

About The Position

We are seeking a dynamic, detail-oriented Branch Operations Assistant to support daily office operations, field crews, and customer communications. The role works closely with the Territory Manager to support administrative processes, scheduling, project documentation, and coordination among office staff, customers, vendors, and field personnel. The ideal candidate is organized, proactive, comfortable managing multiple priorities in a fast-paced environment, and willing to learn. Prior experience in office administration, operations coordination, or project support is preferred. The position is primarily performed in an office environment, with occasional visits to shop or project-site locations. It requires regular use of a computer, phone, and other office equipment, along with effective communication in person, by phone, and by email. Duties include extended periods of sitting and may also involve standing, walking, bending, reaching, and lifting or carrying items up to 25 pounds. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
High attention to detail and accuracy.
Ability to work independently and collaboratively within a team environment.
Experience with Microsoft products, including Excel, Word, and Outlook.
Ability to learn and operate multiple platforms simultaneously.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Prior experience in office administration, operations coordination, or project support.
Experience in a support or supervisory role in the construction, manufacturing, or service industry.
Prior use of Jobber, Method, Samsara, and/or Paylocity.

Responsibilities

Monitor shop operations and help ensure work is completed efficiently when crews are not deployed to project sites.
Manage daily scheduling and coordinate project logistics with Crew Leaders.
Support the Territory Manager with customer communications about ongoing and upcoming projects.
Assist field personnel with day-to-day operational needs and administrative requests.
Act as a primary point of contact for crew members regarding routine daily tasks delegated by the Territory Manager.
Prepare, review, and finalize work orders, invoices, and estimates as needed.
Maintain accurate project records and documentation.
Process and organize operational paperwork in a timely manner.
Coordinate communication between field crews and management to support operational efficiency.
Assist with scheduling and coordinating equipment repairs and service work with external vendors.
Track and maintain records related to employee and equipment certifications, inspections, and compliance.
Help ensure organizational compliance with company and industry standards.
Perform additional duties as required.