Branch Operations Assistant

Tinker Federal Credit Union • Midwest City, OK

9d • Onsite

About The Position

Tinker Federal Credit Union is hiring a Branch Operations Assistant for its Midwest City branch. The role provides high-quality member service, supports sales efforts, performs basic transactions, and helps members find products and services that meet their needs. The assistant also represents the credit union when receiving visitors and guests and handles other branch tasks, including answering phones, processing mail, and serving as a safe deposit representative. The position requires protecting member information and following established security procedures. This is a non-exempt role with a starting rate of $20.00 per hour; actual placement depends on experience relative to organizational needs and internal salary equity. The approximate schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturdays from 8:30 a.m. to 12:30 p.m.

Requirements

• High school diploma or equivalent.
• Incumbent bonding is required by TFCU’s chosen authority.
• Complete the required TFCU University certification.
• Passion for helping customers and working with a cohesive team to provide excellent customer service.
• Flexibility to learn and perform different role functions, including cross-training in other areas.
• Ability to manage multiple tasks and stay organized.
• Knowledge of policies and procedures.
• Knowledge of TFCU products and services.
• Knowledge of privacy procedures, confidentiality guidelines, and cash-handling standards.
• Ability to use and maintain basic office equipment.
• Basic computer skills.

Nice To Haves

• One year of applicable work experience in a related position.
• Financial institution experience.
• Experience with Microsoft Office.

Responsibilities

• Consistently provide an atmosphere of high-quality member service.
• Support credit union sales efforts and perform basic transactions related to member products and services.
• Consult with members and provide solutions that match their needs.
• Project a positive image of the credit union when receiving visitors and guests.
• Complete branch tasks, including answering phones, processing mail, and working as a safe deposit representative.
• Keep member information and transactions confidential and follow established security procedures.

Benefits

• Robust benefits package.
• Professional development and growth opportunities through training and continued education.
• Smart casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED