Branch Operations Assistant
About The Position
The Branch Operations Assistant handles customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager. The position performs office clerical work and yard functions, including loader operation, to ensure information about incoming vehicles is recorded and vehicles are maintained throughout the sale process. The role supports customers by mail, telephone, and in person; processes orders, assignments, data, and auction-day paperwork; and performs word processing, filing, and other office functions. Yard duties include checking in vehicles, recording and filing vehicle information, cleaning vehicles to improve their appearance and auction value, and safely moving and storing vehicles around the facility. The assistant also guides visitors, supports other team members as a subject matter expert, reports policy violations, and performs other duties as business needs require. The position follows established procedures under close supervisory direction. It involves outdoor work in all types of weather and requires alertness to hazards from heavy equipment and other vehicles.
Requirements
- Strong leadership skills.
- Superior time management skills.
- Ability to work independently.
- Strong problem-resolution skills.
- Excellent professional verbal and written communication skills for interacting with customers and towers.
- Willingness to learn forklift operation within 90 days of starting the position.
- General mechanical knowledge of vehicle makes and models.
- Previous forklift operating experience.
- Strong Microsoft Office skills, with above-average proficiency in Excel and PowerPoint.
- Remain alert to potential hazards associated with heavy equipment and other vehicles operated in the work area.
- Willingness to work outdoors in all types of weather.
Nice To Haves
- Experience in the equipment rental or construction industry and/or a related field.
- Basic automotive repair skills.
Responsibilities
- Provide customer support by mail, telephone, and direct personal contact.
- Process orders and assignments and enter data into the computer system.
- Reference pricing and delivery information.
- Respond to customer questions, complaints, and requests.
- Perform word processing, filing, and related clerical duties.
- Process auction-day paperwork and secure necessary approvals.
- Follow established procedures under close direction of the supervisor.
- Learn automobile titling.
- Assist with other office functions as needed.
- Check in vehicles by recording and filing information on vehicles assigned to the facility.
- Thoroughly clean vehicles to improve their appearance and enhance their value at auction.
- Safely operate passenger vehicles to move them around the facility and store them in appropriate branch locations.
- Guide visitors or direct them to the appropriate person for assistance.
- Operate loaders.
- Report company policy violations to a supervisor or manager immediately.
- Serve as a subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
- Perform other duties as assigned according to business needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan with a 100% company match on the first 4% contributed
- 15 days of PTO each year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
