Branch Operations Assistant
About The Position
The Branch Operations Assistant handles customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager. The role performs office clerical work and yard functions, including loader operation, to record key information about incoming vehicles and help maintain vehicles throughout the sale process. The position combines customer service and administrative responsibilities with vehicle check-in, detailing, movement, and storage at the branch. It also provides guidance to visitors, supports auction-day paperwork and approvals, and serves as a subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives. The role follows established procedures and the close direction of a supervisor, with other duties assigned according to business needs. The work involves being outdoors in all types of weather and remaining alert to hazards from heavy equipment and other vehicles. RB Global full-time employees are offered medical, dental, vision, and basic life insurance, can enroll in a 401(k) plan with a 100% company match on the first 4% contributed, and receive 15 days of PTO each year.
Requirements
- Strong leadership skills.
- Superior time management skills.
- Ability to work independently.
- Strong problem-resolution proficiency.
- Excellent verbal and written professional communication skills for interacting with customers and towers.
- Willingness to learn forklift operation within 90 days of starting the position.
- General mechanical knowledge of vehicle makes and models.
- Previous forklift operating experience.
- Strong Microsoft Office skills, with above-average proficiency in Excel and PowerPoint.
- Remain alert to potential hazards associated with heavy equipment and other vehicles operated in the work area.
Nice To Haves
- Experience in the equipment rental or construction industry and/or a related field.
- Basic automotive repair skills.
Responsibilities
- Provide customer support by mail, telephone, and direct personal contact.
- Process orders and assignments and enter data into the computer system.
- Reference pricing and delivery information.
- Respond to customer questions, complaints, and requests.
- Perform word processing, filing, and related clerical duties.
- Process paperwork required for auction day and secure necessary approvals.
- Follow established procedures under the close direction of the supervisor.
- Learn automobile titling.
- Assist with other office functions as needed.
- Check in vehicles by recording and filing information about vehicles assigned to the facility.
- Thoroughly clean vehicles to improve their appearance and value at auction.
- Safely operate passenger vehicles to move them around the facility and store them in appropriate branch locations.
- Guide visitors or direct them to the appropriate person for assistance.
- Operate a loader.
- Report violations of company policy to a supervisor or manager immediately.
- Serve as a subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
- Perform other duties as assigned according to business needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan with a 100% company match on the first 4% contributed
- 15 days of paid time off each year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
