Branch Operations Assistant

Tinker Federal Credit Union•Midwest City, OK

10d•$20•Onsite

About The Position

Tinker Federal Credit Union’s Midwest City branch has an immediate opening for a Branch Operations Assistant. The role provides high-quality member service, supports sales efforts, performs basic member transactions, and helps members find products and services suited to their needs. The assistant also represents the credit union when receiving visitors and guests and completes a range of branch tasks, including answering phones, processing mail, and serving as a safe deposit representative. The role requires protecting member information and following established security procedures. This is a non-exempt position with a starting rate of $20.00 per hour. Individual placement within the pay range is determined based on experience relative to organizational needs and internal salary equity. The approximate schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturdays from 8:30 a.m. to 12:30 p.m. TFCU describes its workplace as welcoming people of all backgrounds and offering opportunities for professional development and growth through training and continued education. The position requires a high school diploma or equivalent. One year of applicable related work experience and financial institution experience are preferred. Incumbent bonding and completion of TFCU University certification are required.

Requirements

High school diploma or equivalent.
Incumbent bonding required by TFCU’s chosen authority.
TFCU University certification must be completed.
Passion for helping customers and working with a cohesive team to provide excellent customer service.
Flexibility to learn and perform different role functions, including cross-training in other areas.
Ability to handle multiple tasks and stay organized.
Knowledge of policies and procedures.
Knowledge of TFCU products and services.
Knowledge of privacy procedures, confidentiality guidelines, and cash-handling standards.
Ability to use and maintain basic office equipment.
Basic computer skills.

Nice To Haves

One year of applicable work experience in a related position is preferred.
Financial institution experience is preferred.
Experience with Microsoft Office is preferred.

Responsibilities

Consistently provide an atmosphere of high-quality member service.
Support credit union sales efforts and perform basic transactions for members related to products and services.
Consult with members and provide solutions to match their needs.
Project a positive image of the credit union when receiving visitors and guests.
Complete branch tasks, including answering phones, processing mail, and working as a safe deposit representative.
Keep member information and transactions confidential and follow established security procedures.