Operations Assistant

Annie Admin • Fort Worth, TX

5d • Hybrid

About The Position

Annie Admin is hiring an Operations Assistant to serve as an operational backbone for its team. The role supports the CEO with day-to-day needs and may lead the team when the CEO is unavailable. The Operations Assistant helps strengthen client relationships by conducting onboarding calls, responding professionally to feedback, and handling difficult conversations and client concerns. The position requires mastering the company’s VoIP system, learning its clients’ needs, and maintaining and updating client-specific policies and procedures.

The team works remotely from home and from its headquarters in Fort Worth, Texas. The role requires residence in the Dallas/Fort Worth area for in-person training and meetings, and the ability to work from a home office and travel to the Fort Worth office or other locations as business needs require. This is an hourly coverage position with a fixed, dependable schedule within the company’s operating hours.

Requirements

• Be available for a minimum of 40 hours per week, with flexibility for occasional overtime.
• Work a fixed schedule within the operating window of Monday–Friday, 7:00 a.m.–6:00 p.m. CT, and Saturday, 9:00 a.m.–1:00 p.m. CT.
• Reside in the Dallas/Fort Worth area in Texas throughout employment for in-person meetings and to meet employee laws and regulations.
• Have a dedicated, quiet office space without background noise from other people or animals.
• Be able to work from a home office and from the Fort Worth office as needed.
• Have strong written and verbal communication skills, including proper grammar and spelling, and communicate clearly with diverse audiences by phone, email, and text.
• Demonstrate professionalism and respect for community members.
• Have reliable attendance and the ability to maintain a predictable, consistent full-time schedule.
• Be process-oriented, detail-oriented, highly organized, positive, and able to handle complex and evolving challenges under pressure.
• Be capable of following instructions and confidently leading the team when the CEO is unavailable.
• Be a reliable, punctual team player with strong documentation skills, emotional intelligence, and openness to new challenges.
• Meet the technology requirements: a Windows- or Mac-based desktop or laptop with webcam and speakers, a second monitor, at least 8 GB RAM, and a direct connection to an accessible router.
• Be able to sit or stand at a computer for extended periods and interact with a diverse population by phone or computer.

Responsibilities

• Assist the CEO with day-to-day operational needs.
• Lead the team when the CEO is unavailable.
• Conduct onboarding calls with new clients.
• Address client feedback professionally and handle client concerns or difficult conversations with grace.
• Master the company’s VoIP system and become knowledgeable about Annie Admin clients.
• Update and maintain policies and procedures for each client account.
• Represent clients and provide a professional virtual impression in communications.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed