Operations ASM

Lowe's Companies, Inc. • Glenwood Springs, CO

2d • $62,000 - $104,000

About The Position

The Operations Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the position provides full leadership over the store.

The manager anticipates customer flow and work demand, adjusts efforts and schedules to maintain coverage, plans for sales spikes, and ensures sufficient inventory. The role includes conducting safety walks, monitoring store power equipment use, and coaching associates on safe work practices. The manager collaborates with the store leadership team, District Manager, and Area support staff to address customer needs and meet service, sales, and operational objectives. Assignments are tailored to front-end and back-end operations; rotation through Merchandising and Specialty assignments may be requested for cross-training and development.

Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. The position is generally scheduled for 48 hours, with additional hours potentially required based on business needs, and requires availability mornings, afternoons, and evenings any day of the week. Physical tasks may involve prolonged standing, sitting, and other activities needed for the job. The associate must be able to lift at least 25 pounds without assistance and may need to lift more than 25 pounds, with or without assistance.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability mornings, afternoons, and evenings any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by state or local municipality, must be licensed as a salesperson or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree, certification, or background in retail store freight flow logistics.
• At least 5 years of experience leading support or operations associates in a retail or consumer service industry.
• At least 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Anticipate customer flow and work demand and adjust efforts and schedules to provide coverage where needed.
• Plan for sales spikes and ensure the store has adequate in-stock inventory to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
• Perform role-specific assignments in front-end and back-end operations and potentially rotate through Merchandising and Specialty assignments for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed