Operations ASM

Lowe's Home Centers • Glenwood Springs, CO

1d

About The Position

The Operations Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction. It involves anticipating customer flow and work demand, adjusting schedules and coverage, planning for sales spikes, and ensuring inventory is positioned to meet demand. The manager conducts safety walks, monitors store power equipment use, and coaches associates on safe work practices.

The position collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and establish service, sales, and operational priorities. Assignments may focus on front-end or back-end operations, with possible rotations through Merchandising and Specialty assignments for cross-training and development. The role may also provide full leadership over the store. Regular travel is not required, though occasional travel for meetings, training, or support of neighboring stores may be needed.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• Availability in the morning, afternoon, and evening any day of the week.
• If required by state or local law, must be licensed as a salesperson or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree, certification, or background in retail store freight flow logistics.
• At least 5 years of experience leading support or operations associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand, redirecting efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock inventory to support demand.
• Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
• Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives.
• Perform role-specific assignments in front-end and back-end operations and potentially rotate through Merchandising and Specialty assignments for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed