Operations Analyst - EMEA Wire Exception & Repair
Bank of America•Scranton, PA
•$25 - $33•Onsite
About The Position
This role analyzes day-to-day issues, researches problems, and provides resolutions for issues identified within a business unit. It supports defined procedures and routine analytics, creates reports, and completes exception processing. The analyst repairs complex wire payments for EMEA clients, investigates payment exceptions, and works across multiple processing applications. The role also supports operational changes and product and service implementation, monitors processes, and builds knowledge and relationships across the operations environment.
Requirements
- At least 1 year of experience with wires or research and analysis in a production environment.
- Ability to multitask using various systems and applications.
- Excellent time-management and prioritization skills, including the ability to meet deadlines under pressure.
- Ability to work independently and collaboratively.
- Excellent communication and organizational skills.
- Proficient work experience with Microsoft Office Suite, especially Excel.
- Work Monday through Friday, 5 a.m. to 2 p.m. EST; overtime as needed.
- Adhere to the London holiday schedule to meet business and operational needs.
Nice To Haves
- Knowledge of GIN applications, WTX, ARIES, JIRA, Intix Applications, eTask, or SWIFT applications.
- Working knowledge of payment investigation systems.
- Financial industry experience.
- Brings new thoughts and ideas to the team to drive innovation and unique solutions.
Responsibilities
- Analyze wire instructions to repair complex wire payments for EMEA clients.
- Adhere to internal production standards, execute procedures, and maintain a high level of accuracy.
- Learn and understand payment processing, including wire lifecycles, formats, products, and settlement flows.
- Navigate multiple processing applications during research and exception processing.
- Adapt to and execute procedural, system, and operational changes within wire processing functions.
- Collect and interpret data to validate operational processes.
- Assist with coordinating implementation of products, services, and operational solutions.
- Support the design, documentation, implementation, and monitoring of new products and services.
- Provide guidance regarding procedural, technical, and operational changes.
- Expand knowledge of business products within the operations environment.
- Build relationships with partners and teammates.
- Inspect data to identify issues and trends.
Benefits
- Paid time off.
- Access to resources and support for employees.
- Industry-leading benefits; the role is currently benefits eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
