Client Success Analyst / Senior Analyst (EMEA / UK)

KOR Financial

3d • Remote

About The Position

KOR is hiring a Client Success Analyst or Senior Analyst to work directly with institutional clients on implementations, data questions, and day-to-day support. The role involves analyzing trade data, testing and validating client setups, investigating reporting issues, and helping clients get value from KOR’s regulatory trade reporting product. The level will depend on experience.

The successful candidate will support client implementations from onboarding through go-live, investigate submissions, rejections, and reconciliation breaks, respond to client questions, and manage issues through resolution. They will also maintain client documentation, use AI and automation to improve analysis and workflows, monitor client health and adoption, and participate in client meetings and occasional on-site visits.

KOR is a VC-backed fintech serving institutional clients in the regulatory trade reporting space. Its services cover the US, Canada, UK, EU, Australia, and Singapore. The company emphasizes teamwork, ownership, humility, smart working, and professional growth. This position is fully remote within EMEA/UK.

Requirements

• 2–5 years of experience in OTC derivatives, regulatory reporting, trade operations, or a client-facing data role; Senior Analyst candidates should have 4+ years.
• Familiarity with at least one reporting regime, such as CFTC, CSA, EMIR, ASIC, or MAS.
• Strong analytical skills, comfort working with large datasets and Excel, and the ability to trace issues to their root cause.
• Current use of AI tools in daily work and interest in finding ways to automate.
• Clear, structured communication with clients and internal teams.
• Organization and reliability, with the ability to manage several client issues at once.
• Based in EMEA/UK and willing to travel to clients occasionally, around 5–10%.
• Open-minded, humble, driven, communicative, and a team player.

Nice To Haves

• SQL.
• APIs/JSON.
• ISO 20022 or FpML.
• Jira.

Responsibilities

• Support client implementations end to end, including onboarding, data mapping, test cycles, and go-live readiness.
• Analyze client submissions, rejections, and reconciliation breaks; identify root causes and work with clients and engineering on fixes.
• Respond to client questions about data, the product, and reporting rules, and own tickets through resolution.
• Triage incoming issues and escalate them with clear analysis.
• Build and maintain client documentation, runbooks, and FAQs.
• Use AI and automation to speed up analysis, triage, and reporting, and suggest workflow improvements.
• Track client health and adoption signals and flag risks or opportunities early.
• Join client meetings and occasional on-site visits for kickoffs and go-lives.

Benefits

• Fully remote work within EMEA/UK.
• A culture of trust, ownership, and constructive feedback.
• Competitive salary.
• A modern tool stack, including AI, and room to shape how it is used.
• A span of control matched to the employee’s ambitions and skills.
• Commitment to listening to employee needs and goals and investing in professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed