Client Success Analyst / Senior Analyst (North America)
About The Position
KOR is hiring a Client Success Analyst or Senior Analyst to work directly with institutional clients on implementations, data questions, and day-to-day support. The role involves analyzing trade data, testing and validating client setups, investigating reporting issues, and helping clients realize the full value of KOR’s product. Hiring level will depend on experience. The company is a venture-capital-backed fintech with a live product in regulatory trade reporting. Its services began in the US and have expanded to Canada, the UK, the EU, Australia, and Singapore. KOR builds on cloud technology and aims to improve B2B trade servicing, data utility, data quality, and processing efficiency, beginning with regulatory reporting for OTC derivatives. The position is fully remote within North America, with occasional travel to clients—around 5–10%—for activities such as kickoffs and go-lives. KOR describes its culture as focused on teamwork, ownership, trust, constructive feedback, and professional growth.
Requirements
- 2–5 years of experience in OTC derivatives, regulatory reporting, trade operations, or a client-facing data role; Senior Analyst candidates should have 4+ years.
- Familiarity with at least one reporting regime, such as CFTC, CSA, EMIR, ASIC, or MAS.
- Strong analytical skills, comfort working with large data sets and Excel, and the ability to trace issues to their root cause.
- Experience using AI tools in daily work and an interest in finding ways to automate.
- Clear, structured communication with clients and internal teams.
- Organization and reliability, with the ability to manage several client issues at once.
- Based in North America and willing to travel to clients occasionally, around 5–10%.
- Open-minded, humble, driven, communicative, and a team player.
Nice To Haves
- SQL.
- APIs/JSON.
- ISO 20022 or FpML.
- Jira.
Responsibilities
- Support client implementations end to end, including onboarding, data mapping, test cycles, and go-live readiness.
- Analyze client submissions, rejections, and reconciliation breaks; identify root causes and work with clients and engineering on fixes.
- Respond to client questions about data, the product, and reporting rules, and own tickets through resolution.
- Triage incoming issues and escalate them with clear analysis.
- Build and maintain client documentation, runbooks, and FAQs.
- Use AI and automation to speed up analysis, triage, and reporting, and suggest improvements to working practices.
- Track client health and adoption signals and flag risks or opportunities early.
- Join client meetings and occasional on-site visits for kickoffs and go-lives.
Benefits
- Fully remote work within North America.
- Competitive salary.
- A modern tool stack, including AI, and room to shape how it is used.
- A span of control matched to the employee’s ambitions and skills.
- Professional growth and investment in the employee’s goals.
- A culture of trust, ownership, and constructive feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
