Client Success Analyst / Senior Analyst (North America)

KOR Financial•New York, NY

2d•$80,000 - $125,000•Remote

About The Position

KOR is hiring a Client Success Analyst or Senior Analyst to work directly with institutional clients on implementations, data questions, and day-to-day support for its regulatory trade reporting product. The role involves analyzing trade data, testing and validating client setups, investigating reporting issues, and helping clients get value from KOR. The level will depend on experience. KOR is a VC-backed fintech with a live product in regulatory trade reporting. It began in the US and has expanded services to Canada, the UK, the EU, Australia, and Singapore. The company uses cloud technology and brings together trade-domain expertise and in-house engineering to address data utility, quality, and processing inefficiencies. The role is fully remote within North America, with occasional client travel of around 5–10%, including possible on-site visits for kickoffs and go-lives. KOR describes its culture as collaborative and focused on trust, ownership, constructive feedback, and professional growth.

Requirements

2–5 years of experience in OTC derivatives, regulatory reporting, trade operations, or a client-facing data role; Senior Analyst candidates should have 4+ years.
Familiarity with at least one reporting regime, such as CFTC, CSA, EMIR, ASIC, or MAS.
Strong analytical skills, including comfort with large data sets and Excel and the ability to trace issues to their root cause.
Current use of AI tools in daily work and interest in finding ways to automate.
Clear, structured communication with clients and internal teams.
Organization and reliability, with the ability to manage several client issues at once.
Based in North America and willing to travel to clients occasionally, around 5–10%.
Open-minded, humble, driven, communicative, and collaborative approach.

Nice To Haves

SQL.
APIs/JSON.
ISO 20022 or FpML.
Jira.

Responsibilities

Support client implementations end to end, including onboarding, data mapping, test cycles, and go-live readiness.
Analyze client submissions, rejections, and reconciliation breaks; identify root causes and work with clients and engineering on fixes.
Respond to client questions about data, the product, and reporting rules, and own tickets through resolution.
Triage incoming issues and escalate them with clear analysis.
Build and maintain client documentation, runbooks, and FAQs.
Use AI and automation to accelerate analysis, triage, and reporting, and suggest improvements to workflows.
Track client health and adoption signals and flag risks or opportunities early.
Join client meetings and occasional on-site visits for kickoffs and go-lives.