Senior Analyst, Client Success

CVS Health • Boston, MA

7d • $46,988 - $122,400

About The Position

CVS Health is seeking a Senior Analyst, Client Success, to support client relationships and program needs. The role involves regular client meetings to review business status, open issues, and opportunities, including monthly and quarterly business reviews. The analyst serves as the internal voice of the client, championing enhancements and program needs to improve the experience. The position works cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations while balancing communication, stakeholder management, and timelines in a dynamic, evolving environment. Limited travel of 10–15% is required. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $46,988–$122,400, and the role is eligible for a CVS Health bonus, commission, or short-term incentive program.

Requirements

• 2–3 years of experience working on cross-functional teams or in a client-facing, relationship-centric role.
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes.
• Strong communication skills and ability to synthesize and present insights.
• Ability to analyze and interpret data using Excel and other data systems.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• 1–2 years as a client lead in consulting, project management, or provider/payor functions.
• Experience with Medicare/Medicaid products.

Responsibilities

• Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
• Serve as the internal voice of the client and champion enhancements and program needs that improve the experience.
• Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
• Balance communication, stakeholder management, and timelines in a dynamic and evolving environment.
• Travel on a limited basis (10–15%).

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior