Customer Success Manager, North America

PERSUIT

2d•Remote

About The Position

PERSUIT is hiring a Customer Success Manager to partner with in-house legal teams and help them improve how they select and manage outside counsel and control legal spend, from intake to invoice. The role owns a portfolio of North American enterprise clients across the customer lifecycle and serves as a strategic advisor to General Counsel and Legal Operations leaders. The goal is to deliver measurable value, build lasting client relationships, and support renewals and account expansion. This is a fully remote position open to candidates based in the United States. Candidates in the Eastern, Central, or Mountain time zones are preferred. Applicants must have current, valid authorization to work in the U.S.; PERSUIT cannot provide visa sponsorship. The base salary is $120,000 plus variable compensation.

Requirements

2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios.
Confidence engaging with senior stakeholders and leading high-stakes conversations.
Ability to translate complex information into clear, actionable insights.
Proactive, organized, and technically curious, with an interest in leveraging technology and AI to work more efficiently.
Positive, adaptable mindset and willingness to learn and grow.
Current, valid authorization to work in the United States; visa sponsorship is unavailable.

Nice To Haves

Experience in legal operations, legal technology, fintech, or professional services.
Familiarity with legal pricing, law firm sourcing, or corporate legal departments.

Responsibilities

Own a portfolio of enterprise clients across onboarding, adoption, expansion, and renewal.
Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance.
Translate usage and savings data into a clear value story that supports renewal and expansion.
Build executive sponsorship and develop strong, multi-threaded relationships across accounts.
Drive adoption through training, change management, and scalable self-service programs.
Identify risks and growth opportunities early, collaborating with internal experts to take action.