Client Success Analyst / Senior Analyst (APAC)

KOR Financial

3d • Remote

About The Position

KOR is hiring a Client Success Analyst or Senior Analyst to work directly with institutional clients on implementations, data questions, and day-to-day support. The role involves analyzing trade data, testing and validating client setups, identifying the root causes of reporting issues, and helping clients get full value from KOR. The level will depend on experience.

The position supports client implementations from onboarding through go-live, handles questions and issues related to data, product, and reporting rules, and coordinates with clients and engineering to resolve problems. It also involves maintaining client documentation, using AI and automation to improve workflows, monitoring client health and adoption, and participating in client meetings and occasional on-site visits. The role is fully remote within APAC, with occasional travel to clients of around 5–10%.

KOR is a venture-capital-backed fintech with a live product in regulatory trade reporting and institutional clients. Its services cover the US, Canada, UK, EU, Australia, and Singapore. The company emphasizes teamwork, ownership, constructive feedback, professional growth, and the use of modern tools, including AI.

Requirements

• 2–5 years of experience in OTC derivatives, regulatory reporting, trade operations, or a client-facing data role; Senior Analyst candidates require 4+ years.
• Familiarity with at least one reporting regime, such as CFTC, CSA, EMIR, ASIC, or MAS.
• Strong analytical skills, comfort working with large datasets and Excel, and ability to trace issues to their root cause.
• Current use of AI tools in daily work and interest in finding ways to automate.
• Clear, structured communication with clients and internal teams.
• Organized and reliable, with the ability to manage several client issues at once.
• Based in APAC and willing to travel to clients occasionally, around 5–10%.
• Open-minded, humble, driven, communicative, and a team player.

Nice To Haves

• SQL.
• APIs/JSON.
• ISO 20022.
• FpML.
• Jira.

Responsibilities

• Support client implementations end to end, including onboarding, data mapping, test cycles, and go-live readiness.
• Analyze client submissions, rejections, and reconciliation breaks; identify root causes and work with clients and engineering on fixes.
• Respond to client questions about data, the product, and reporting rules, and own tickets through resolution.
• Triage incoming issues and escalate them with clear supporting analysis.
• Build and maintain client documentation, runbooks, and FAQs.
• Use AI and automation to speed up analysis, triage, and reporting, and suggest improvements to work processes.
• Track client health and adoption signals and flag risks or opportunities early.
• Join client meetings and occasional on-site visits for kickoffs and go-lives.

Benefits

• Fully remote within APAC.
• Competitive salary.
• A culture of trust, ownership, and constructive feedback.
• A modern tool stack, including AI, with room to shape how it is used.
• A span of control matched to the employee’s ambitions and skills.
• Investment in professional growth and a working relationship that takes the employee’s needs and goals seriously.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed