Client Success Manager / Director (APAC)

KOR Financial

3d•Remote

About The Position

KOR is hiring a hands-on, analytical client success leader to own institutional client relationships across APAC and lead implementations from kickoff through go-live and beyond. The role serves as a trusted partner to clients, leading complex onboarding projects and driving retention, renewals, and account growth. The hire will also help establish and improve KOR’s client success practices, using AI and automation to scale the team’s work and improve the client experience. The position may be hired at Manager or Director level depending on experience. The role includes close collaboration with engineering, sales, product, and internal working groups. Regular travel to client sites in APAC is expected for kickoffs, go-lives, executive meetings, and relationship reviews. At Director level, the position additionally leads and grows the APAC client success team, coaches analysts, and owns client success metrics and reporting to leadership. KOR is a VC-backed fintech with a live product in regulatory trade reporting and institutional clients. Its services cover the US, Canada, UK, EU, Australia, and Singapore. The company focuses on trade servicing and regulatory reporting, using cloud technology and in-house engineering. KOR describes its culture as collaborative, humble, focused, and supportive of ownership and professional growth.

Requirements

At least 6 years of experience in OTC derivatives or regulatory reporting, with significant client-facing or implementation experience.
For Director level, at least 10 years of experience, including leadership of people or a function.
Strong working knowledge of APAC regulatory regimes, including ASIC and MAS.
Proven track record leading complex implementations for institutional clients.
Experience owning client relationships, renewals, and account growth.
Analytical ability and comfort working with data, including diagnosing issues before escalating.
Current use of AI tools in daily work and interest in shaping how a team uses them.
Excellent communication skills with technical teams and executives.
Based in APAC and willing to travel regularly to clients, approximately 10–20%.
Open-minded, humble, driven, communicative, and collaborative approach.

Nice To Haves

Exposure to EMIR, CFTC, SEC, or CSA regulatory regimes.
SQL, APIs/JSON, ISO 20022, or FpML experience.
Experience at a reporting vendor or trade repository.
Experience building a client success function at a scale-up.

Responsibilities

Own a portfolio of institutional client relationships across APAC, engaging with stakeholders from operations teams through senior leadership.
Lead client implementations end to end, including scoping, planning, coordination with engineering, test cycles, and go-live.
Serve as the senior escalation point for complex reporting, data, and regulatory issues.
Drive retention, renewals, and account growth, and partner with sales on expansion and new-client pre-sales.
Define and improve client success processes, including onboarding playbooks, health scoring, QBRs, and escalation paths.
Use AI and automation to scale team work and improve the client experience.
Bring client and regulatory insight into product priorities and KOR working groups.
Visit clients on-site for kickoffs, go-lives, executive meetings, and relationship reviews.
At Director level, lead and grow the APAC client success team, coach analysts, and own client success metrics and reporting to leadership.