Client Success Manager / Director (EMEA/UK)

KOR Financial

3d•Remote

About The Position

KOR is hiring an analytical, hands-on client success leader to own institutional client relationships and lead implementations from kickoff through go-live and beyond across EMEA/UK. The role serves as a trusted partner to clients, leads complex onboarding projects, and drives retention and growth. The successful candidate will also help develop KOR’s client success function and use AI and automation to scale the team’s work and improve the client experience. Hiring level—Manager or Director—will depend on experience. The role owns a portfolio of institutional accounts and leads implementation work including scoping, planning, coordination with engineering, testing, and go-live. It is the senior escalation point for complex reporting, data, and regulatory matters, and partners with sales on renewals, account expansion, and pre-sales. The position also improves client success processes and brings client and regulatory insights into product priorities. Regular client travel is expected, approximately 10–20%, for kickoffs, go-lives, executive meetings, and relationship reviews. At Director level, the role additionally leads and grows the EMEA/UK client success team, coaches analysts, and owns client success metrics and reporting to leadership. The position is fully remote and offers competitive salary, a modern tool stack including AI, and room to shape how the company uses its tools and develops its client success work.

Requirements

At least 6 years of experience in OTC derivatives or regulatory reporting, with significant client-facing or implementation experience.
At Director level, at least 10 years of experience, including leading people or a function.
Strong working knowledge of EMEA/UK regimes, including EMIR, REMIT, and MiFID.
A proven track record leading complex implementations for institutional clients.
Experience owning client relationships, renewals, and account growth.
Analytical skills and comfort working with data, including the ability to diagnose issues before escalating.
Current use of AI tools in daily work and interest in shaping how a team uses them.
Excellent communication skills with technical teams and executives.
Based in the EMEA/UK region and willing to travel to clients regularly, around 10–20%.
Open-minded, humble, driven, communicative, and a team player.

Nice To Haves

Exposure to CFTC, SEC, CSA, ASIC, or MAS regimes.
SQL, APIs/JSON, ISO 20022, or FpML experience.
Experience at a reporting vendor or trade repository.
Experience building a client success function at a scale-up.

Responsibilities

Own a portfolio of institutional client relationships across EMEA/UK, from operations teams to senior stakeholders.
Lead client implementations end to end, including scoping, planning, engineering coordination, test cycles, and go-live.
Serve as the senior escalation point for complex reporting, data, and regulatory issues.
Drive retention, renewals, and account growth, and partner with sales on expansion and new-client pre-sales.
Define and improve client success processes, including onboarding playbooks, health scoring, QBRs, and escalation paths.
Use AI and automation to scale the team’s work and improve the client experience.
Bring client and regulatory insights into product priorities and KOR working groups.
Visit clients on-site for kickoffs, go-lives, executive meetings, and relationship reviews.
At Director level, lead and grow the EMEA/UK client success team, coach analysts, and own client success metrics and reporting to leadership.