Operations Analyst - GA/TN - Atlanta, GA Area

Bank of America • Forest Park, GA

6d • Onsite

About The Position

At Bank of America, the Operations Analyst analyzes day-to-day issues within a business unit, researches them, and provides resolution. The role supports defined procedures and routine analytics, creates reports, and completes exception processing. It also assists with coordinating the implementation of products, services, and operational solutions; supports the design, documentation, implementation, and monitoring of new products and services; and provides guidance on procedural, technical, and operational changes. The analyst expands knowledge of business products in an operations environment, builds relationships with partners and teammates, inspects data to identify issues and trends, and collects and interprets data to validate operational processes.

The role requires a minimum of two years of recent experience in a Bank of America financial center, particularly in operations management. The analyst must work without daily managerial oversight, follow established processes and guidelines, and comply with applicable laws and regulations. Travel to financial centers within defined markets is required and may include visiting two centers in one day. The role may require weekend or extended hours. It is a first-shift position with 40 hours per week. Bank of America describes an in-office culture, with flexibility based on role responsibilities and business needs.

Requirements

• A minimum of two years of recent experience in a Bank of America financial center, particularly emphasizing operations management.
• Ability to fulfill role requirements without daily managerial oversight.
• Ability to learn and adapt to new information and technology platforms.
• Ability to follow established processes and guidelines in daily self-directed activities and adhere to applicable laws and regulations.
• Ability to travel to any financial center within defined markets, potentially traveling to two different centers in one day.
• Enthusiastic, highly motivated self-starter with a strong work ethic, intense focus, and attention to detail.
• Strong verbal and written communication skills, including the ability to communicate effectively with partners about identified areas of opportunity.
• Flexibility to work weekends and/or extended hours as needed.

Nice To Haves

• Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
• Experience in consumer banking/financial services, mortgage, or retail.

Responsibilities

• Assist with coordinating implementation of products, services, and operational solutions.
• Support the design, documentation, implementation, and monitoring of new products and services.
• Provide guidance regarding procedural, technical, and operational changes.
• Expand business product knowledge within the operations environment.
• Build a network by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.
• Analyze day-to-day issues, research them, and provide resolution.
• Support defined procedures and routine analytics, create reports, and complete exception processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed