Operations Analyst - GA/TN - Atlanta, GA Area

Bank of America•Forest Park, GA

7d•Onsite

About The Position

At Bank of America, the Operations Analyst analyzes day-to-day issues within a business unit, researches them, and provides resolutions. The role supports defined procedures and routine analytics, creates reports, and completes exception processing. It also supports the coordination, design, documentation, implementation, and monitoring of products, services, and operational solutions; provides guidance on procedural, technical, and operational changes; and uses data to validate processes and identify issues and trends. The position is based in the Atlanta, Georgia area and requires travel to financial centers within defined markets.

Requirements

At least two years of recent experience in a Bank of America financial center, particularly in operations management.
Ability to fulfill role requirements without daily managerial oversight.
Ability to learn and adapt to new information and technology platforms.
Ability to follow established processes and guidelines in self-directed daily activities and comply with applicable laws and regulations.
Ability to travel to any financial center within defined markets, potentially visiting two different financial centers in one day.
Enthusiastic, highly motivated self-starter with a strong work ethic, focus, and attention to detail.
Strong verbal and written communication skills, including the ability to communicate effectively with partners about identified opportunities.
Flexibility to work weekends and/or extended hours as needed.

Nice To Haves

Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
Experience in consumer banking or financial services, mortgage, or retail.

Responsibilities

Assist with coordinating implementation of products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand knowledge of business products within the operations environment.
Build relationships with partners and teammates.
Inspect data to identify issues and trends.
Collect and interpret data to validate operational processes.
Research day-to-day business-unit issues and provide resolutions.
Support defined procedures and routine analytics, create reports, and complete exception processing.