Operations Analyst 6AM - 6PM

CDW•Virtual - Illinois, IL

1d•$29 - $42

About The Position

The Operations Analyst, Managed Services supports operational processes, reporting activities, and service delivery initiatives within the Managed Support organization. The role analyzes operational data, identifies trends, assists with process improvement opportunities, and collaborates with stakeholders to drive business outcomes while supporting service excellence.

Requirements

Bachelor’s degree or four years of work experience.
Strong analytical and problem-solving skills.
Experience using Microsoft Excel for analysis and reporting.
Strong written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines.
Attention to detail and commitment to data accuracy.
Ability to collaborate effectively with stakeholders across the organization.

Nice To Haves

Experience with reporting and operational analysis.
Experience within managed services environments.

Responsibilities

Analyze operational data and reporting to identify trends, variances, and opportunities for improvement.
Support managed services operational processes and service delivery initiatives.
Prepare and maintain recurring operational reports and dashboards.
Collaborate with stakeholders to gather business requirements and document process needs.
Assist with root cause analysis and resolution of operational issues.
Document workflows, procedures, and process improvements.
Support implementation of new processes, tools, and operational enhancements.
Maintain data accuracy and integrity across reporting activities.
Build productive working relationships across business teams.