Analyste des opérations / Operations Analyst

Genetec • Montreal, QC

3d

About The Position

Reporting to the Senior Manager of CX Shared Services, the Operations Analyst (Financial Focus) plays a key role in helping drive data-driven decision-making, operational performance, and financial visibility across the organization. This role combines operational expertise with strong financial acumen, enabling teams to better understand cost drivers, improve efficiency, and support strategic decisions. You will work cross-functionally with Global Operations (including Supply Chain), Product Line Management (PLM), Finance, and Customer Experience (CX )teams to turn data into actionable insights.

Requirements

• 3–5 years of experience in operations analysis, finance, or business analysis
• Bachelor’s degree in finance, Business, Supply Chain, or a related field
• Strong analytical and problem-solving skills
• Advanced proficiency in Excel
• Fluent in French and English, both verbal and written
• Solid understanding of financial concepts (budgeting, forecasting, variance analysis)
• Solid understanding of operational KPIs and performance metrics
• Ability to connect financial outcomes to operational drivers
• Strong data analysis and visualization skills
• Ability to manage multiple priorities and stakeholders
• Detail-oriented with strong focus on data accuracy and integrity

Nice To Haves

• Power BI Co-Pilot, Claude or similar tools preferred
• Experience with ERP/CRM systems (e.g., Microsoft Dynamics 365) is an asset
• Experience in supply chain, fulfilment, or procurement environments
• Exposure to cost-to-serve, margin analysis, or pricing support
• Experience with automation tools (e.g., Power Automate)
• Experience building executive dashboards or KPI frameworks

Responsibilities

• Analyze operational and financial data to identify trends, risks, and opportunities
• Monitor key KPIs, including cost performance, efficiency metrics, and service levels
• Support the creation and maintenance of dashboards and reports (e.g., Power BI)
• Provide actionable insights to improve operational and financial performance
• Align with internal stakeholders on product pricing strategies, ensuring a healthy level of margin while navigating market volatility
• Track and analyze key financial metrics such as buying price, inventory volume, quoting conversion, selling price, cost of goods sold and gross margins
• Support forecasting, budgeting, and variance analysis in collaboration with PLM and Finance
• Identify cost optimization opportunities and efficiency gains
• Develop, maintain, and enhance KPI frameworks across operations
• Ensure data accuracy and consistency across systems (e.g., CRM, ERP/F&O)
• Automate reporting processes where possible to improve efficiency
• Support executive-level reporting and performance dashboards
• Map existing processes and identify inefficiencies or gaps
• Propose and implement improvements to enhance performance and reduce costs
• Support automation initiatives and workflow optimization
• Contribute to cross-functional transformation initiatives
• Collaborate with PLM on forecast, buying and selling prices, inventory and lifecycle management
• Collaborate with Global Operations / Supply Chain on cost drivers and operational efficiency
• Collaborate with Sales / CX teams on performance insights and demand signals

Benefits

• Attractive compensation package
• Training Tuition Reimbursement Program
• Flexible working schedule
• Subsidized meals in our amazing Bistro (Les Cordons Bleus)
• Free, unlimited coffee and fruits
• Private, free parking for all employees
• Onsite fitness facility with personal trainer, and multiple wellness and health workshops

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level