Directeur des opérations / Operations Manager

BGO Real Estate•Montreal, QC

1d•Onsite

About The Position

We are seeking a motivated professional to support the overall operations and performance of our property. This role will involve coordinating day-to-day activities, working with internal and external partners, supporting projects and initiatives, and helping ensure a high level of service and operational excellence. The successful candidate will contribute to risk management, compliance, and continuous improvement while supporting the organization’s broader operational objectives. This is an onsite position located in Montreal, QC.

Requirements

Experience managing large facilities, including large number of staff
The ability to work independently with a flexible schedule that includes on-call service, evenings, weekends and holidays
Understanding of the mechanical, electrical, unit renovation and building automation workings in a fast-paced building environment
Experience in inspecting quality of workmanship and thoroughness
Proficient computer skills
Comfortable in a training role
Police Clearance – A criminal verification check is required for employment.

Nice To Haves

A passion for excellence in customer service delivery.
Ability to resolve issues in a timely and professional manner.
Strong interpersonal skills, excellent customer service, organization and communication skills.

Responsibilities

Oversee the daily operation, maintenance, safety, and performance of buildings while ensuring high-quality services and tenant satisfaction
Manage tenant requests, supplier and contractor relationships, contracts, budgets, and maintenance activities to ensure efficient and cost-effective operations
Coordinate capital projects, preventive and corrective maintenance, inspections, and building systems to maintain and improve assets
Lead emergency response, business continuity, risk management, regulatory compliance, and health, safety, and environmental programs
Maintain accurate documentation, monitor KPIs, prepare reports, and drive continuous improvements in building performance, service quality, and operational efficiency