Operations Analyst - EMEA Wire Exception & Repair

Bank of America•Richmond, VA

16d•Onsite

About The Position

At Bank of America, the Operations Analyst analyzes day-to-day issues, researches and resolves issues identified within a business unit, supports defined procedures, performs routine analytics, creates reports, and completes exception processing. In this role, the analyst works with EMEA client wire exceptions and repairs, researching wire instructions and repairing complex wire payments. The role requires learning the wire payment lifecycle, formats, products, and settlement flows, and navigating multiple applications to research and process exceptions. The position is based at the Villa Park Operations Center in Richmond, Virginia, and follows a Monday–Friday schedule from 5 a.m. to 2 p.m. EST, with overtime as needed and adherence to the London holiday schedule. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on business needs. The company states that this role is benefits eligible and offers paid time off and resources supporting employee well-being.

Requirements

At least 1 year of experience with wires or research and analysis experience in a production environment.
Ability to multitask using various systems and applications.
Strong time-management and prioritization skills, including the ability to meet deadlines under pressure.
Ability to work independently and collaboratively.
Strong communication and organizational skills.
Proficient work experience with Microsoft Office Suite, especially Excel.

Nice To Haves

Knowledge of GIN applications, WTX, ARIES, JIRA, Intix Applications, eTask, or SWIFT applications.
Working knowledge of payment investigation systems.
Financial industry experience.
Brings new thoughts and ideas to the team to drive innovation and unique solutions.

Responsibilities

Analyze wire instructions and repair complex wire payments for EMEA clients.
Meet internal production standards, execute procedures, and maintain a high level of accuracy.
Learn and understand payment processing, including wire lifecycles and formats, wire products, and settlement flows.
Navigate multiple processing applications during research and exception processing.
Adapt to and execute procedural, system, and operational changes within wire processing functions.
Collect and interpret data to validate operational processes.
Assist with coordination of implementation for products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand knowledge of business products within the operations environment.
Develop relationships with partners and teammates.
Inspect data to identify issues and trends.