Operations Analyst/Assistant Property Manager
About The Position
The Assistant Property/Operations Manager supports asset-level operational and development initiatives at a New York City real estate investment firm, under the general direction of the Director of Operations. The position offers exposure to the firm’s real estate business and investment strategies, with regular engagement with Principals and senior management. The role initially focuses on daily operations of a commercial building in Astoria, Queens, while providing field and office support for apartment turnovers, a light construction team, property management, and project management across the firm’s portfolio. The position oversees and coordinates third-party contractors, field personnel, building staff, property operations, and development projects to support the portfolio’s financial and operational objectives.
Requirements
- 1–3 years of relevant property management experience.
- Ability to travel to and around Bronx and Yonkers locations.
- Ability to safely navigate a construction site.
- Ability to sit and stand for extended periods.
- Ability to communicate by phone and in person with clients to resolve issues and manage the business.
- Commitment to high-quality work in a collaborative environment.
- Ability to prioritize, identify, and implement operational initiatives.
- Self-motivation, intellectual curiosity, and dedication to improving operational processes, key personnel, and property-level performance.
- Strong interpersonal skills and ability to communicate effectively across all levels of the firm, including building staff, leasing teams, and senior management.
- Demonstrated ability to communicate effectively and manage a team.
- Strong organizational skills and attention to detail.
- Strong customer service and verbal and written communication skills.
- Proficiency in MS Excel, PowerPoint, and Word.
Nice To Haves
- Bachelor’s degree or equivalent preferred.
- Bilingual Spanish is a plus.
- Experience with Yardi software and CMS is helpful but not required.
- Knowledge of building systems and building maintenance preferred.
- Familiarity with local real estate laws and regulations is helpful but not required.
Responsibilities
- Assist in managing and overseeing building staff, property operations, and ongoing development projects to achieve the financial and operational objectives of the business plan.
- Assist with managing and deploying a light construction crew and other field personnel, including Superintendents.
- Collaborate with the Director of Business Operations and Asset Managers to understand property-specific goals and implement plans to achieve them.
- Supervise and schedule apartment turnovers, coordinating cleaning, painting, and maintenance teams to meet standards and deadlines.
- Execute key performance indicators defined in the business plan.
- Assist with hiring, training and onboarding, scheduling, and managing on-site building staff.
- Work with management to prepare and maintain operating and capital budgets and support construction projects on site.
- Assist in procuring and monitoring third-party vendors and reporting on ongoing project status.
- Compile construction punch lists and ensure completion, including project close-out documentation.
- Process and track vendor invoices using AIA documents, lien waivers, and contractor affidavits.
- Assist in reviewing contracts, vendors, staffing, and maintenance practices to identify expense reductions.
- Oversee the lease renewal process and help negotiate renewal terms to retain occupancy for three rental buildings.
- Coordinate the curing of DOB, DOH, HPD, DEC, DEP, and LPC violations.
- Oversee resident services and communications to achieve customer satisfaction and retention.
- Work with the maintenance team to ensure apartments, common areas, and grounds are maintained.
- Assist with leasing when necessary, including pricing, marketing, showings, and issuing new leases.
- Oversee the turnover of recently vacated apartments to ensure quality and timely completion.
- Attend to on-site emergencies outside normal business hours when needed.
- Monitor and handle resident payments and collections with the accounting department.
- Prepare accident and insurance claims.
- Schedule tenant move-ins and move-outs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
