Operations Agent - ROC Airport

PrimeFlight Aviation Services•Rochester, NY

About The Position

The Operations Agent manages and oversees daily airport operations to support smooth, efficient airport functioning. The role coordinates across departments, monitors flight schedules and gate assignments, oversees baggage handling, and helps ensure compliance with aviation safety and security regulations. It also involves addressing operational issues and emergencies, communicating with airline staff, airport personnel, external agencies, and passengers, and supporting operational excellence and passenger satisfaction.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment.
Communicate effectively in English, including reading, writing, and speaking.
Have at least 1 year of experience in airport operations or a related field.
Have a strong understanding of airport operations and safety regulations.
Be proficient in airport management software and systems.
Be able to access and interpret printed and electronic information using devices such as iPads/tablets, computers, and mobile devices.
Communicate effectively with colleagues and clients in person and electronically.
Pass a background check and drug screen.
Be eligible to acquire required credentials and clearances, as applicable, including FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Be flexible to work various shifts, including nights, weekends, and holidays.
Be able to lift up to 70 pounds.
Be able to perform the essential requirements of the role, with reasonable accommodation where applicable.

Responsibilities

Coordinate daily operational activities within the airport.
Monitor and manage flight schedules, gate assignments, and airport resources.
Liaise with airline representatives, ground crew, and air traffic control.
Ensure compliance with aviation regulations and safety standards.
Respond promptly to operational issues and emergencies.
Provide staff and passengers with timely information about flight status and operational changes.
Manage passenger boarding and disembarking processes.
Oversee baggage handling and resolve baggage-related issues.
Coordinate with maintenance teams for aircraft and facility upkeep.
Assist in implementing emergency response plans and protocols.
Monitor weather conditions and their impact on flight operations.
Prepare and maintain accurate operational reports and logs.
Facilitate communication between airport departments.
Participate in airport operations training and development programs.
Ensure a high level of customer service and passenger satisfaction.
Exemplify PrimeFlight customer service and safety standards.
Perform additional duties as assigned by management.