Airport Operations Agent

Worldwide Flight Services, Inc.•Las Vegas, NV

About The Position

An Airport Operations Agent oversees inbound and outbound flight activity, updates schedules, and manages gate assignments to support smooth airport operations. The role prepares arrival and departure reports, coordinates with departments and contractors during emergencies and fuel stops, and maintains records of flights and services performed. It also involves monitoring security by observing staff and visitors, reporting breaches or suspicious activity, and following WFS security procedures. Additional duties may include customer billing and responding to special requests such as wheelchair assistance.

Requirements

High school diploma, GED, or equivalent.
Above-average interpersonal and communication skills.
Ability to work under pressure.
Ability to work alone and use independent judgment.
Ability to handle multiple tasks simultaneously.
Ability to read, write, speak fluently, and understand English.

Nice To Haves

Ability to concentrate on detail.
Ability to learn PC applications and apply knowledge.
Ability to write legibly to complete forms and paperwork.
Familiarity with personal computer software.
Reports to work on a regular and timely basis.

Responsibilities

Monitor inbound and outbound flight activity, including entering computer data and making manual revisions.
Prepare daily reports on domestic and international arrivals and departures, update FIDS, and enter schedule and gate changes.
Coordinate with departments and contractors for emergency situations and terminal fuel stops.
Manage gate control and assign gates for charter flights.
Notify Sky Caps of requests such as wheelchair assistance.
Collect and prepare data using two-way radios and other means.
Update schedules as needed to meet aircraft requirements.
Maintain records of aircraft, flights serviced, and services performed.
Monitor computers, phone calls, and surveillance cameras.
Complete customer billing documents when necessary.
Comply with WFS site security procedures for warehouse and other operations.
Observe the activities of WFS staff, security contractors, and visitors.
Report security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program.