Operations Advisor - Complex Loans Administration - Midland

PNC Bank•Overland Park, KS

About The Position

The Operations Advisor within PNC’s Complex Loans - Midland organization supports the Complex Loan Administration team and is primarily responsible for servicing a complex commercial real estate portfolio with active cash management activities. The work must comply with related servicing agreements, loan documents, policies and procedures, and applicable regulations. The role supports operational services, processes, capabilities, or initiatives and ensures performance and risk indicators are met. The position is based within the PNC Midland footprint and may be eligible for remote work in select geographic locations, subject to approval. Approved remote work must be performed from a quiet, secure, confidential home workspace, and occasional in-office participation may be required based on business needs. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically, a university or college degree and at least 2 years of relevant professional experience are required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, using customer needs and satisfaction as primary considerations and applying that understanding to customer solutions.
Ability to assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.
Skills in accuracy and attention to detail, consulting, decision-making and critical thinking, effective communications, managing multiple priorities, operational functions, problem solving, process management, products and services, and standard operating procedures.

Nice To Haves

Accountability
Customer solutions
Ensuring compliance
Personal initiative
Process improvements
Results-oriented approach
Risk mitigation strategies
Standard operating procedures (SOP)

Responsibilities

Support critical operational services, processes, capabilities, or initiatives and ensure performance and risk indicators are met.
Establish and monitor process performance measurements and business impact.
Prepare performance statistics and reports for internal stakeholders and senior management.
Monitor production workflow and assist team members with escalated process issues.
Independently identify and resolve exceptions and serve as a point of escalation.
Monitor the effectiveness and efficiency of production and processes.
Determine and drive production or process changes and improvements.
Ensure the business adheres to policies, procedures, and regulatory standards.
Independently resolve compliance issues and drive risk mitigation activities.
Service a complex commercial real estate portfolio with active cash management activities in compliance with servicing agreements, loan documents, policies, procedures, and applicable regulations.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service