Operations Advisor - Complex Loans Administration - Midland

PNC•Overland Park, SC

11d

About The Position

The Operations Advisor within PNC’s Complex Loans - Midland organization supports servicing a complex commercial real estate portfolio with active cash management activities. The work must comply with applicable servicing agreements, loan documents, policies and procedures, and regulations. The position supports operational services, processes, capabilities, or initiatives; monitors performance and risk indicators; and works to improve production and processes. The role is based within the PNC Midland footprint. Remote work may be available in select locations with PNC approval, from a quiet, secure, confidential home workspace; occasional in-office participation may be required. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires a university or college degree and 2 or more years of relevant professional experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Customer solutions
Ensuring compliance
Personal initiative
Process improvement
Results orientation
Risk mitigation strategies
Standard operating procedures (SOP)
Accuracy and attention to detail
Consulting
Decision making and critical thinking
Effective communication
Managing multiple priorities
Operational functions
Problem solving
Process management
Products and services

Responsibilities

Support a critical operational support service, process, capability, or initiative and ensure performance and risk indicators are met.
Establish and monitor process performance measures and business impact; prepare performance statistics and reports for internal stakeholders and senior management.
Monitor production workflow, assist team members with escalated process issues, independently identify and resolve exceptions, and serve as a point of escalation.
Monitor production and process effectiveness and efficiency; determine or drive changes and improvement efforts.
Ensure adherence to policies, procedures, and regulatory standards; independently resolve compliance issues and drive risk mitigation activities.
Service a complex commercial real estate portfolio with active cash management activities in compliance with servicing agreements, loan documents, policies, procedures, and applicable regulations.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service