Operations Administrator, Housing

Metropolitan Council on Jewish Poverty•New York, NY

4d•Onsite

About The Position

The Operations Administrator serves as the primary field coordinator for Met Council’s housing portfolio. This office-based role requires frequent travel between properties across New York City and is responsible for coordinating repairs, local law compliance, inspections, vendor contracts, and violation removal. The role supports building operations and maintenance, preventative maintenance, project oversight, compliance, reporting, and coordination with on-site staff, vendors, external agencies, and internal partners. The position may require responding to building-related emergencies outside standard business hours.

Requirements

2–3 years of experience managing building violations and compliance across a portfolio of properties.
Working knowledge of NYC regulatory agencies and requirements, including HPD, DOB, FDNY, and applicable local laws.
Experience supporting preventative maintenance, inspections, repairs, and building-related projects.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Strong organization, proactive approach, written and verbal communication, service orientation, multitasking, accountability, and flexibility.
Ability to work well under pressure, solve problems, make decisions, manage vendors, ensure quality execution, identify and proactively address compliance issues, work independently, and take ownership of responsibilities.
Strong working knowledge of building systems and operations.
Ability to travel frequently between properties across New York City.
Ability to safely navigate obstacles in active construction or renovation sites.
Ability to perform the listed physical activities, including walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination, standing, climbing stairs, carrying a laptop and files weighing approximately 8–10 pounds, reaching above the shoulder, lifting 5–25 pounds, and pushing and pulling.

Nice To Haves

Knowledge of building systems, maintenance workflows, and operational best practices.

Responsibilities

Troubleshoot operational concerns and identify practical, cost-effective solutions.
Identify recurring maintenance or operational issues and recommend improvements to building performance and efficiency.
Support preventative maintenance and building-condition management.
Oversee repair, maintenance, and improvement projects, including obtaining proposals, coordinating vendors, monitoring progress, and ensuring quality completion.
Coordinate major repairs with the Managing Director of Housing.
Coordinate move-ins.
Schedule and supervise vendors and ensure work meets expectations.
Ensure timely and proper documentation of procurement of supplies and services.
Manage and track building violations across the housing portfolio, ensuring timely follow-up, corrective action, and resolution.
Identify conditions that may lead to violations and take proactive steps to address them and support compliance.
Ensure timely completion of required local law, elevator, boiler, and other inspections, tests, and filings.
Stay current on applicable building regulations, local laws, and compliance requirements and communicate updates to relevant staff.
Prepare regular status reports for senior leadership on violations, open issues, and resolution progress.
Maintain accurate records related to inspections, repairs, violations, vendor activity, and project status.
Work with internal staff and external partners to support building operations and address property-related needs.
Coordinate with on-site staff, vendors, and external agencies to resolve operational and building-related issues.
Provide conflict resolution as needed.
Support coordination of building access, vendor logistics, and operational activities across the portfolio.
Perform additional responsibilities as required.
Respond to building-related emergencies outside standard business hours, as needed.