Housing Operations Manager

Grand Canyon University•Phoenix, AZ

About The Position

Grand Canyon University is seeking a Housing Operations Manager to assist the Housing Operations Director with planning, operating, and implementing student housing. The role helps ensure a positive, healthy, and safe living and learning environment for students. The manager supports housing assignments and operations, residential policies, data and reporting, fiscal oversight, relationships with university and external stakeholders, and staff development. The position may act for the Director of Housing in the Director’s absence.

Requirements

Bachelor’s degree from a regionally accredited institution.
Three years of experience in student affairs, such as residence life, housing, student activities, or another related student-facing customer service role.
Ability to coach, counsel, advise, and mentor staff effectively.
Ability to represent the University and Housing Operations professionally.
Strong interpersonal skills.
Excellent organizational and problem-resolution skills.
Proficiency with computer systems and software, including housing management software, student management software, and the MS Office Suite.
Must pass a background check.
Must have a valid driver’s license and a clean driving record.
Willingness to occasionally work outside normal business hours, including evenings, weekends, and holidays.
Support the University’s Doctrinal Statement, Ethical Position Statement, and Mission.

Nice To Haves

Lead or supervisory experience.
Master’s degree.
Understanding of student development issues in post-secondary education.

Responsibilities

Develop and coordinate processes and committees for assigning student housing for the traditional school year and summer housing.
Assist Housing Coordinators with customer service complaints from parents and students.
Review, update, and create campus residential policies with staff, including the Dean of Students, Director of Housing, and Residence Life staff.
Use the StarRez housing management system to maintain and analyze data, create and distribute reports, and assist with housing projections.
Coordinate check-ins, check-outs, building audits, and walk-throughs with Residence Life.
Collaborate with the university marketing department to create and maintain housing-related materials and resources.
Act in the Director of Housing’s absence when necessary and maintain communications with leadership in other departments.
Assist the Director of Housing with creating, managing, and overseeing the Housing department’s fiscal budget.
Build and maintain relationships with similar institutions, professional vendors, and university stakeholders to help provide industry-best products and services to residents.
Research and keep current with industry best practices and education through trade literature, conferences, and professional organizations.
Meet weekly with direct reports to coach them, receive project status updates, and provide professional assistance.
Plan and create staff professional development and team-building activities and opportunities.
Support the University’s Doctrinal Statement, Ethical Position Statement, and Mission, providing a positive example to students.