Manager, Housing, Operations Events & Conferences

Boston University • Boston, MA

1d

About The Position

Events & Conferences is a division of Auxiliary Services that coordinates University-wide events and room scheduling, manages summer conference operations and a campus arts venue, and coordinates non-University conferences and events. Its mission is to support the academic enterprise of a vibrant research institution by providing comprehensive event-planning services and resources to campus departments and external clients.

The Housing Operations Manager supports all aspects of the summer housing operation, which serves more than 100 programs annually as well as internship housing and generates over $4.5 million in housing revenue. During the season, the Manager works closely with the Associate Director of Housing Operations on day-to-day operations. The operation runs 24 hours a day, seven days a week from mid-May through late August; the Manager may serve as the main point of contact and be on call throughout the season. During the off-season, the Manager works with internal and external clients, University service departments, and external vendors to prepare for the upcoming season. The Manager also recruits, trains, and supervises student employees who execute client programming.

Requirements

• Bachelor's degree.
• Three to five years of hospitality, customer service, or project management experience.
• Proficiency in Microsoft Office applications, with an emphasis on Excel.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-starter who can be proactive and independently follow through on projects.
• Detail-oriented, with consistently accurate and timely delivery of work.
• Demonstrated commitment to diversity, equity, and inclusion.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Support all aspects of the summer housing operation.
• Work with the Associate Director of Housing Operations on day-to-day management during the season.
• Serve at times as the main point of contact and be on call throughout the season.
• Work with internal and external clients, University service departments, and external vendors to prepare for the upcoming season.
• Recruit, train, and supervise student employees responsible for executing client programming.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager