Operations Administrator (Temporary)

Cortica•Glendale, CA

15d

About The Position

Cortica is seeking a temporary Operations Administrator for a period of 3–6 months. The Operations Administrator represents Cortica as patients and families enter the clinic and performs daily operational and administrative tasks that support clinic operations. The role requires strong communication, organization, and leadership skills, as well as compassion, attention to detail, and dedication to supporting positive outcomes. Cortica is a healthcare company focused on treatment for children with neurodevelopmental differences. It describes its mission as designing and delivering life-changing care for children, families, and communities, and says it celebrates diversity and fosters an inclusive environment. Employment decisions are based on qualifications and the ability to perform the job responsibilities. The position supports clinic facilities and front-desk operations, coordinates with vendors and internal teams, assists with scheduling and onboarding, and helps maintain a clean and safe treatment environment. The role also cross-trains with other positions to provide coverage for clinic operations.

Requirements

High school diploma or equivalent.
At least 1 year of office experience, preferably in healthcare.

Nice To Haves

Healthcare office experience.

Responsibilities

Support site operations, including opening and closing procedures, facility maintenance, and management of inventory, equipment, and furniture.
Greet families and clients; manage client check-in and check-out; collect copays; assist with appointment scheduling; and manage documents.
Interface with facility vendors and monitor inventory of necessary supplies.
Oversee front-desk clerical procedures and communicate effectively.
Work with the Site Operations Manager and schedulers to identify and correct same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors or fixes.
Assist with onboarding and orientation of new hires.
Communicate and escalate issues appropriately to authority.
Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support during treatment or transitions as needed.
Promote a safe working environment by removing safety hazards and following clinic safety protocols.
Cross-train with other roles to ensure coverage of clinic operations.