Operations Administration Specialist

Hanmi Bank • Los Angeles, CA

8d

About The Position

The Operations Administration Specialist performs routine daily administrative and operational tasks, including reviewing reports, preparing correspondence, and participating in department projects. The role assists branches with customer issues and helps ensure transactions are processed smoothly at the operations, branch, and/or corporate levels. It supports internal controls and ensures compliance with company policies, procedures, industry practices, regulatory guidelines, and management direction. The position requires knowledge of applicable state and federal banking laws and regulations, including GLBA, Regulation Z, Regulation DD, Regulation B, Dodd–Frank, Elder Abuse Laws, the Bank Secrecy Act and USA PATRIOT Act, Anti-Money Laundering and Customer Information Program requirements, the Right to Financial Privacy Act, and the Community Reinvestment Act.

The role handles a range of banking operations, including transaction processing and reconciliation, ACH and wire requests, deposit adjustments, fraud investigations and claims, IRA documentation, tax identification number corrections, account reconciliations, digital signature verification rejects, and customer and branch inquiries. The specialist maintains department policies and procedures, communicates with customers and coworkers, and performs assigned duties safely and ethically.

The position requires a high school diploma and 1–3 years of related experience and/or training. Work experience must include a credit or loan processing background. Some college is preferred. Equivalent combinations of education and experience may be considered. Relevant education or training should be business- or financial-industry-related.

Requirements

• High school diploma.
• 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
• Credit or loan processing background as part of work-related experience.
• Business- or financial-industry-related education or training, whether through in-house sessions, formal schooling, or industry curriculum.
• Basic computer skills, including computer terminal and personal computer operation, mainframe systems, word processing, typing, and spreadsheet software.
• Intermediate math skills, including calculating interest, commissions, proportions, and percentages; balancing accounts; performing arithmetic with whole numbers, fractions, and decimals; locating routine mathematical errors; and computing and interpreting rates, ratios, percentages, and bar graphs.
• Good verbal, written, and interpersonal communication skills.
• Ability to use common sense to carry out instructions, instruct and train personnel, write reports, correspondence, and procedures, and speak clearly with customers and employees.
• Thorough understanding of bank policies and procedures.
• Ability to handle complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work without supervision while performing duties.
• Knowledge of and adherence to applicable company policies and relevant state and federal regulations and laws.
• Ability to perform the position safely and comply with applicable occupational safety and health requirements.

Nice To Haves

• Some college.

Responsibilities

• Assist branches and serve as a liaison for staff and customer inquiries.
• Process transactions, reconcile them, and research out-of-balance conditions according to NACHA and Federal guidelines.
• Process reclamations, fraudulent-activity requests, and ACH origination as needed.
• Scan daily documentation within allocated time frames.
• Review and process in-clearings, including FRB returned items, and process deposit adjustments, including ATM and non-posted transactions.
• Maintain IRA documentation and audit reports and provide support to branch staff.
• Investigate claims of fraudulent activity, contact customers when necessary, and handle Reg E claims.
• Review database records and correct Tax Identification Number-related errors.
• Assist customers with debit card issues and other requests received by mail or telephone.
• Reconcile assigned department accounts, including cash advances and bond redemption, and perform monthly department GL certification.
• Analyze digital signature verification rejects and contact branches to confirm information with customers when necessary.
• Apply decision-making techniques to inquiries, approvals, and requests within assigned approval limits and existing policies and procedures.
• Receive and process declarations and indemnity bonds for official company items.
• Process wire transfer requests from branches, departments, and online banking business customers.
• Create, maintain, and follow policies and procedures according to company guidelines.
• Maintain effective internal and external communication with clients and coworkers.
• Treat people respectfully, act ethically and with integrity, keep commitments, and take responsibility for actions.
• Follow EEO policy, respect cultural differences, support diversity, promote a workplace free of harassment, and support affirmative action.
• Follow policies and procedures, complete tasks correctly and on time, and support company goals and values.
• Perform work safely, report potentially unsafe conditions, and comply with applicable OSHA standards and rules.
• Perform position-specific duties and other functions as assigned.

Benefits

• All employees are offered paid sick time off.
• Depending on the position offered, benefits may include vacation leave and paid holidays.
• Depending on the position offered, benefits may include medical, dental, vision, life, and disability insurance for employees and dependents.
• Depending on the position offered, benefits may include other voluntary benefits.
• Depending on the position offered, optional retirement accounts may be available.
• Successful candidates may be eligible for bonus, stock, commissions, and incentives at the company's sole discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED