Operations Administration Specialist

Hanmi Bank • Los Angeles, CA

9d • $41,500 - $56,100

About The Position

The Operations Administration Specialist performs routine daily tasks, including reviewing reports, preparing correspondence, and participating in department special projects. The role requires thorough knowledge of company policies and procedures. The Operations Administration Specialist I assists branches with customer issues and helps ensure daily transactions are processed smoothly at Operations Administration, branch, and/or corporate levels. The position supports internal controls and ensures policies and mechanisms align with standard industry practices, regulatory guidelines, and senior management recommendations and directions.

The role is responsible for compliance with established Bank policies and procedures, as well as applicable state and federal laws and regulations. These include GLBA, Regulation Z, Regulation DD, Regulation B, the Dodd-Frank Act, Elder Abuse Laws, the Bank Secrecy Act and USA PATRIOT Act, Anti-Money Laundering and Customer Information Program requirements, the Right to Financial Privacy Act, and the Community Reinvestment Act.

Requirements

• High school diploma and 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
• Work-related experience must include a credit or loan processing background.
• Business- or financial-industry-related education or training, such as in-house training, formal schooling, or financial-industry curriculum.
• Basic computer terminal, personal computer, mainframe, word-processing, typing, and spreadsheet skills.
• Intermediate math skills, including calculating interest, commissions, proportions, and percentages; balancing accounts; performing arithmetic with whole numbers, fractions, and decimals; locating routine mathematical errors; and computing rates, ratios, and percentages, including drafting and interpreting bar graphs.
• Good verbal, written, and interpersonal communication skills, including the ability to follow and explain instructions, train personnel, write reports, correspondence, and procedures, and communicate clearly with customers and employees.
• Thorough understanding of bank policies and procedures.
• Ability to handle complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work without supervision while performing duties.

Nice To Haves

• Some college preferred.

Responsibilities

• Assist branches and act as a liaison for staff or customer inquiries.
• Process transactions, reconcile accounts, and research out-of-balance conditions according to NACHA and Federal guidelines.
• Process requests for reclamations, fraudulent activity, and ACH origination as necessary.
• Scan daily documentation within allocated time frames.
• Review and process in-clearings, including FRB returned items, and process deposit adjustments, including ATM and non-posted transactions.
• Maintain IRA documentation and audit reports and serve as a resource for branch staff.
• Investigate claims of fraudulent activity, including contacting customers when necessary and handling Reg E claims.
• Review the database and correct Tax Identification Number (TIN)-related errors.
• Assist customers reporting debit card issues and handle other requests received by mail or telephone.
• Reconcile assigned department accounts, including cash advances and bond redemption, and perform monthly department GL certification.
• Analyze digital signature verification rejects and contact branches to confirm details with customers when necessary.
• Apply decision-making techniques to inquiries, approvals, and requests within existing policies, procedures, and assigned approval limits.
• Receive and process declarations and indemnity bonds for official company items.
• Process wire transfer requests from branches, departments, and online banking business customers.
• Create, maintain, and follow policies and procedures according to company guidelines.
• Maintain excellent internal and external communication with clients and coworkers.
• Treat people with respect, keep commitments, work ethically and with integrity, uphold organizational values, and accept responsibility for actions.
• Follow EEO policy, respect cultural differences, promote a harassment-free work environment, and support diversity and affirmative action.
• Follow policies and procedures, complete tasks correctly and on time, and support company goals and values.
• Perform the position safely, report potentially unsafe conditions, and comply with applicable OSHA standards and rules.
• Perform position-specific duties and other functions as assigned.

Benefits

• Paid sick time off is offered to all employees.
• Depending on the position offered, benefits packages may include vacation leave, paid holidays, medical, dental, vision, life, and disability insurance for employees and dependents, other voluntary benefits, and optional retirement accounts.
• Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company's sole discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED