Operations & Administration Manager

Hard Rock Hotel & Casino Ottawa•Las Vegas, NV

2d•Onsite

About The Position

Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets. The Manager, Operations & Administration, supporting the executive team and directly reporting to SVP and General Manager, bridges day-to-day operational readiness with coordinating cross-functional project management activities, supports gaming, hospitality, and resort functions, assists the executive team with reporting, meeting coordination, and project updates, helps maintain regulatory and operational compliance, and supports all department collaboration.

Requirements

Bachelor’s degree and minimum of 3 years of experience in casino operations, resort operations, hospitality operations, project coordination, development support, or facility operations.
Working knowledge of gaming, hospitality, and operational compliance environments, including coordination with state gaming control boards, tribal gaming authorities, building and safety agencies, or similar governing bodies.
Proficiency in Microsoft Office Suite and project tracking tools; experience with spreadsheets, reporting, scheduling systems, and database management preferred.
Strong organizational, communication, and crisis-management skills, with the ability to coordinate across multiple departments and vendors.
Ability to manage multiple priorities, maintain confidentiality, and work effectively in dynamic pre-opening or renovation environments.
Must possess strong communication and listening skills, with excellent reading and writing abilities to support casino and resort development coordination.
Practice professional language, either written or spoken, to communicate.
Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
Ability to move throughout corporate offices, active construction areas, and casino and resort properties (standing, walking, kneeling, and bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 40 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, and loud/noisy environment.

Nice To Haves

Multiple language abilities a plus, fluency in English required.

Responsibilities

Provide administrative and operational support to the executive team by preparing reports, coordinating leadership meetings, compiling project updates, tracking action items, and helping ensure timely communication across stakeholders.
Project management support of project plans, schedules, deliverables, status reporting, risk tracking, and cross-functional follow-up to help keep development initiatives on time and aligned with operational goals.
Maintain project trackers, meeting notes, issue logs, and milestone updates to support leadership visibility and timely decision-making.
Perform administrative duties such as maintaining organized project files, preparing correspondence, scheduling meetings and site visits, coordinating travel and logistics, processing documents for approval, and supporting routine office and departmental coordination activities.
Coordinate with internal compliance teams to support licensing-related submissions, equipment approvals, inspections, occupancy milestones, and other regulatory readiness activities associated with casino development and opening timelines.
Provide pre-opening support across casino and resort operations, including development of standard operating procedures, departmental setup checklists, recruiting coordination, onboarding support, training logistics, operational supply readiness, systems and equipment testing, and dry-run event planning to help ensure a smooth and successful launch.
Partners with vendors, property teams, and corporate stakeholders to resolve installation issues, schedule conflicts, and readiness risks across casino and resort development initiatives.
Serve as a liaison among construction teams, gaming operations leaders, resort operations leaders, and support departments to align timelines, scope, and operational readiness.
Track punch-list items, opening readiness tasks, and follow-up actions to help ensure project completion and smooth transition into live operations.
Support finance-related project activities by tracking budgets, purchase orders, invoices, capital expenditures, and vendor spend; assist with cost reporting, reconciliation, and documentation to help ensure financial visibility and alignment with approved project budgets.