Operations Admin Officer I

Open Bank • Los Angeles, CA

42d • $29 - $32

About The Position

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees. We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness! Join our TEAM - Together Everyone Achieves More. We are looking for a bilingual Operations Admin Officer I who is fluent in both English & Korean to join our Ops Admin team. The Operations Admin Officer will assist in handling daily operations workflow and branch support to maintain system integrity, compliance requirements, and client satisfaction.

Requirements

• Bachelor’s degree in business administration or related field or equivalent experience.
• Minimum three years of experience in bank operations required.
• Ability to retain a broad knowledge of tasks performed in the operations functions.
• Ability to analyze and organize financial information and perform financial calculations.
• General knowledge of operations regulations, banking laws, and accounting practices.
• Present a professional image in dealing with clients, interdepartmental, and external representatives.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over over the phone.
• Ability to respond effectively to the most sensitive inquiries or client complaints.

Nice To Haves

• Bilingual in English and Korean is preferred.

Responsibilities

• Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service.
• Reconcile various general ledgers and ensure daily reconciliation.
• Processing legal processing for all subpoenas and levies.
• New Account Quality Assurance Review for all branches
• Answer internal calls timely and reinforce superior client service through his/her own example along with appropriate follow through with involved employees.
• Maintain up to date with the current compliance requirements and assist in Regulation E training branch staff.
• Assists all branch offices in resolving operational and system inquiries and providing support.

Benefits

• Medical, Dental, & Vision insurance for all full-time employees and their immediate family members.
• Life, Accidental Death & Dismemberment, & Long-Term Disability insurance.
• Flexible Spending Account (FSA) for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan with company match.
• Paid Time Off (PTO) accrued at the time of hire.
• Employee Assistance Program (EAP) offering counseling sessions, online tools and resources, and legal and financial guidance.
• Company paid lunch twice a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level