Loan Admin. Officer I

Citizens Alliance Bank•Great Falls, MT

8d•$43,000 - $65,000

About The Position

The Loan Admin. Officer I provides professional assistance to borrowers and administrative and clerical support to Loan Officers and the Credit Manager. The role responds to customer calls and inquiries, identifies solutions that meet both bank and customer needs, and performs duties related to evaluating and making sound loans under bank policies and credit committee-approved guidelines. Position level is based on years of service, education or equivalent experience, knowledge, and skill set. The position maintains loan portfolios and files, prepares documentation, supports customers throughout the loan process, and helps ensure lending activities comply with applicable regulations, policies, and procedures. It also supports customer service, reporting, audit and review activities, product knowledge and cross-selling, and efforts to obtain new loan customers. Employees are expected to follow the bank’s core values, maintain regular attendance and punctuality, and perform other assigned duties. Travel to trade and industry schools and seminars may be required. The role may require installing a Multi-Factor Authentication app on a personal mobile device.

Requirements

High school diploma or GED.
Continuing education to maintain job knowledge.
Knowledge of regulations governing lending practices.
Ability to break down complex problems and arrive at the right solution.
Ability to architect and drive change by enlisting management support.
Ability to prioritize workload.
Excellent written and verbal communication skills.

Nice To Haves

Three to five years of banking experience.
Three to five years of administrative and/or customer service experience.
Proficiency in Microsoft Suites.

Responsibilities

Maintain the existing loan portfolio.
Prepare loan documentation as required by Loan Officers.
Obtain and maintain working knowledge of regulatory requirements related to safety and soundness, compliance, and operations.
Take loan applications and approve or reject loan requests in accordance with loan policies and procedures.
Compile and provide accurate information to customers and management.
Organize loan files and request and file required paperwork according to policy for each type of loan.
Verify account balances; provide customers with account information; and print copies of account items or statements.
Provide customer service to applicants throughout the loan process.
Communicate document changes or additions to Loan Officers.
Maintain general knowledge of loan products and cross-sell them.
Maintain loan accounts in the Bank’s software and collect loan files and documentation for audits and reviews.
Provide office services by implementing administration systems, procedures, and policies.
Organize, compile, maintain, and prepare daily, monthly, quarterly, and yearly reports and documents for customers and management.
Proactively obtain new loan customers for the bank.
Develop referral networks, suggest alternate channels, and cross-sell products and services to help accomplish the Bank’s goals.
Break down complex problems and arrive at appropriate solutions.
Drive change by enlisting management support.
Prioritize workload and demonstrate strong written and verbal communication skills.
Exemplify and follow the organization’s core values.
Maintain regular attendance and punctuality.
Travel to trade and industry schools and seminars as needed.
Adhere to applicable federal and state laws, regulations, and guidance, including BSA/AML requirements, and follow the Bank’s policies and procedures.
Perform other duties as assigned and requested.