Loan Admin. Officer I

Citizens Alliance Bank•Great Falls, MT

About The Position

The Loan Admin. Officer I provides knowledgeable assistance to borrowers and administrative and clerical support to Loan Officers and the Credit Manager. The role responds to customer inquiries and concerns, identifies solutions that meet the needs of both the Bank and its customers, and performs duties related to approving and making sound loans under Bank policies and credit committee-approved guidelines. Position level is based on years of service, education or equivalent experience, knowledge, and skill set. The position supports loan administration and customer service throughout the loan process, maintains loan files and accounts, assists with regulatory compliance, and prepares reports and documentation for customers and management. Employees are expected to follow the Bank’s core values, maintain regular attendance and punctuality, and comply with applicable laws, regulations, and Bank policies. Travel to trade and industry schools and seminars may be required. The role may require installation of a multi-factor authentication app on an employee’s personal mobile device.

Requirements

High school diploma or GED.
Continuing education to maintain job knowledge.
Knowledge of regulations governing lending practices.
Excellent written and verbal communication skills.
Ability to break down complex problems and arrive at the right solution.
Ability to prioritize workload.
Regular attendance and punctuality.
Compliance with applicable laws, regulations, guidance, and Bank policies and procedures.

Nice To Haves

Three to five years of banking experience.
Three to five years of administrative and/or customer service experience.
Proficiency in Microsoft Suites.

Responsibilities

Maintain the existing loan portfolio.
Prepare loan documentation as required by Loan Officers.
Maintain working knowledge of regulatory requirements related to safety and soundness, compliance, and operations.
Take loan applications and approve or reject loan requests in accordance with loan policies and procedures.
Compile and provide accurate information to customers and management.
Organize loan files according to policy for each type of loan, and request and file required paperwork.
Verify account balances; provide customers with account information; and print copies of account items or statements.
Provide customer service to applicants throughout the loan process.
Communicate document changes or additions to Loan Officers.
Maintain general knowledge of loan products and cross-sell them.
Maintain loan accounts in the Bank’s software and collect loan files and documentation for audits and reviews.
Provide office services by implementing administrative systems, procedures, and policies.
Organize, compile, maintain, and prepare daily, monthly, quarterly, and yearly reports and documents for customers and management.
Proactively obtain new loan customers, develop referral networks, suggest alternate channels, and cross-sell products and services to support the Bank’s goals.
Prioritize workload, break down complex problems and identify solutions, and help drive change by enlisting management support.
Follow applicable federal and state laws, regulations, and guidance, including BSA/AML requirements, and comply with Bank policies and procedures.
Maintain regular attendance and punctuality; travel to trade and industry schools and seminars as needed.
Perform other duties as assigned and requested.
Exemplify and follow the Bank’s core values.