Operations Admin

AWP Safety • Phoenix, AZ

2h • $21 - $24

About The Position

The Operations Administrator is an essential member of the Operations team who works independently while supporting the broader team. The role assists with multiple projects and duties, including inbound and outbound calls, coordinating repairs, and maintaining customer relationships to ensure satisfaction after work is complete. Work requires accuracy, timeliness, responsiveness, diplomacy, sound judgment, and discretion when dealing with customers and colleagues.

The administrator collaborates with the Billing Specialist, Operations Manager, and Branch Manager on orders and customer needs; assists with time entries and work-order validation; handles calls and correspondence; and provides customer support. The role also involves learning and communicating AWP products and services, sharing information about promotions, contributing to sales strategies, and supporting company safety programs and procedures.

Requirements

• 1–3 years of office administration experience.
• Strong customer service skills.
• Previous payroll and/or accounting experience.
• Ability to multitask.
• Strong written and oral communication skills.
• Excellent computer and internet skills.
• Results-driven, friendly, tenacious, and able to work independently with a positive attitude.
• High energy and self-motivation.
• Team-focused and supportive of the company’s direction.
• Organization skills.
• Document management skills.
• Microsoft Office skills.

Nice To Haves

• Knowledge of the construction, traffic control, or infrastructure industries.
• Bilingual ability.
• Experience with Dynamics 365, MS Excel, Teams, or Salesforce.

Responsibilities

• Collaborate with and assist the Billing Specialist, Operations Manager, and Branch Manager with orders and customer needs.
• Assist with time entries and validate work orders.
• Answer incoming phone calls and transfer callers to the appropriate person.
• Respond to, compose, and send company email correspondence in a timely manner.
• Provide customer support by email, phone, or in person.
• Inform customers about current promotions or special sales.
• Learn and communicate information about AWP products and services.
• Comply with company safety standards and procedures.
• Work with team members on sales strategies.
• Support the Branch Manager and Operations Manager with other duties as assigned.
• Participate in company safety programs and support those efforts as needed.

Benefits

• Traditional benefits, including three medical plan options and two dental plan options.
• Legal and Identity Shield, Accident, and Critical Illness benefits.
• Company-paid $50,000 basic life insurance.
• Company-paid long-term disability insurance.
• Health Savings and Flexible Spending Accounts.
• 401(k).
• Paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed