Sr Operations Admin

Federal Express Corporation•Cedar Rapids, IA

About The Position

Provides clerical and administrative support to management and operational functions, including photocopying, filing, faxing, emailing, answering telephones, researching and entering data, compiling information, and preparing reports. Serves as a frontline customer-service contact, responding to or escalating inquiries and issues, and assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files. For Quality Assurance/Loss Prevention assignments, supports timely package delivery and loss prevention by researching and correcting addresses, prioritizing package workflows, ensuring packages receive appropriate scan statuses, handling hazardous-material damages according to policy, researching missing packages and disputed deliveries, and reviewing loss and damage claims for trends or improper charges. For Linehaul assignments, enters Independent Contractor (IC) settlement information and manager-directed adjustments, maintains documentation for Department of Transportation (DOT)-required files, verifies timely system log entries, enters vehicle mileage records, and works with ICs and Linehaul staff to address issues. Tracks metrics such as IC chargebacks, complaints, and maintenance compliance; prepares weekly reports; and serves as the initial contact for IC inquiries or issues relating to settlements, uniforms, and decals. Performs other duties as assigned. The position is full-time, 40 hours per week, with a tentative Monday–Friday schedule from 1 p.m. to 9 p.m. Minimal travel is required.

Requirements

High school diploma or GED.
Four years of customer service, clerical, or related experience.
General business skills, including typing, data entry and review, and use of a telephone, copier, and fax.
Software skills, including Microsoft Office and web-based applications.
Customer-service skills to respond effectively and professionally to requests.
Time-management, organizational, and multitasking skills to handle changing priorities in a fast-paced environment while maintaining attention to detail and accuracy.
Minimal travel required.

Nice To Haves

Experience in a dock operations environment or distribution center setting.

Responsibilities

Provide clerical support, including photocopying, filing, faxing, emailing, and answering telephones.
Review, research, and enter data in various systems to support the assigned functional area.
Compile data and prepare regular and ad hoc reports for management.
Respond to customer inquiries and issues, resolve them when possible, or escalate them.
Retrieve data and files to support management’s BCSA audit activity.
For Quality Assurance/Loss Prevention assignments, search for and correct addresses, prioritize package workflows, ensure appropriate scan statuses, handle hazardous-material damage according to policy, account for loose product, research missing packages and disputed deliveries, and identify trends or improperly charged loss and damage claims.
For Linehaul assignments, enter IC settlement information and manager-directed adjustments, maintain DOT-required documentation, verify timely system log entries, enter vehicle mileage records, and help resolve issues with ICs and Linehaul staff.
Track IC chargebacks, complaints, and maintenance compliance; prepare weekly management reports.
Act as the initial contact for IC questions or issues involving settlements, uniforms, decals, and related matters, routing them to management as appropriate.
Perform other duties as assigned.