Sr Operations Admin

Federal Express Corporation•White Marsh, MD

7d•$18 - $27

About The Position

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. The role handles damaged and incorrectly addressed packages in a timely manner to optimize delivery time and serves as a customer’s first line of contact for various issues. The position provides clerical support, reviews and enters data, compiles reports for management, responds to customer inquiries, and assists with Business Control Self Assessment (BCSA) audit activity. Depending on the functional assignment, additional duties may include quality assurance and loss prevention tasks or linehaul administrative functions. Quality assurance and loss prevention duties include address searches and corrections, package-condition and scan-status checks, hazardous-material damage handling, missing-package research, and analysis of loss and damage claims. Linehaul duties include entering Independent Contractor settlement information and adjustments, maintaining Department of Transportation files and logs, recording vehicle mileage, tracking operational metrics, preparing reports, and routing contractor inquiries to management. The position requires minimal travel. Pay is listed at $18.19–$27.34 per hour.

Requirements

High school diploma or GED required.
Four years of customer service, clerical, or related experience required.
General business skills, including typing, data entry and review, and use of a phone, copier, and fax.
Software skills, including Microsoft Office and web-based applications.
Customer service skills to respond to requests effectively and professionally.
Time-management, organizational, and multitasking skills to handle varied tasks and changing priorities in a fast-paced environment while maintaining attention to detail and accuracy.

Nice To Haves

Experience in a dock operations environment or distribution center setting preferred.

Responsibilities

Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
Reviews, researches, and/or enters data in systems supporting the assigned functional area.
Compiles data and provides regular and ad hoc reports to management.
Receives, resolves, and/or escalates customer inquiries and issues as frontline customer service.
Assists management with Business Control Self Assessment (BCSA) audits by retrieving data and files for review.
For quality assurance/loss prevention assignments, searches and corrects addresses, supports timely delivery, and ensures packages are in good condition.
Prioritizes package-resolution workflow to maximize the number of packages resolved and sent out for delivery the same day.
Ensures packages receive appropriate scan statuses; inspects and handles hazardous-material damage according to policy; and accounts for loose product according to company policy.
Researches missing packages to identify causes of scanning failures and compiles information about disputed deliveries for management review.
Reviews and trends loss and damage claims to identify improperly charged claims and alerts management.
For linehaul assignments, reviews and enters Independent Contractor (IC) settlement information and enters settlement adjustments as directed by a manager.
Compiles documentation for Department of Transportation (DOT)-required files and verifies timely log entry into the system.
Enters individual vehicle mileage records and works with ICs and Linehaul staff to resolve issues.
Tracks metrics, including the IC charge-back program, complaints, and maintenance compliance, and prepares weekly reports for management.
Serves as the initial contact for IC inquiries or issues involving settlements, uniforms, decals, and related matters, routing them to management for resolution.
Performs other duties as assigned.