Sr Operations Admin

Federal Express Corporation•Belleville, MI

10d•$18 - $23•Onsite

About The Position

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. The role addresses damaged and incorrectly addressed packages in a timely manner to optimize delivery time and serves as a customer’s first point of contact for a variety of issues. The position provides clerical support to management and operational functions, reviews and enters information in various systems, compiles data and reports, handles customer inquiries, and assists management with Business Control Self Assessment (BCSA) audit activity. Quality Assurance/Loss Prevention assignments include researching and correcting addresses, supporting timely delivery, prioritizing packages for same-day delivery, ensuring appropriate scan statuses, handling hazardous material damage according to policy, accounting for loose product, investigating missing packages and disputed deliveries, and reviewing loss and damage claims. Linehaul assignments include entering Independent Contractor (IC) settlement information and adjustments, maintaining Department of Transportation (DOT)-required documentation, verifying log entries, entering vehicle mileage records, resolving related issues with ICs and Linehaul staff, tracking metrics, preparing weekly reports, and routing IC inquiries to management. Other duties may be assigned. The position requires minimal travel. The tentative schedule is Tuesday or Wednesday through Saturday, 4:00 a.m. to 10:00 a.m., and may vary. The desired location is Van Buren, Michigan. Employees are required to work at the FedEx location five days a week.

Requirements

High school diploma or GED required.
Four years of customer service, clerical, or related experience required.
General business skills, including typing, data entry and review, and use of a phone, copier, and fax.
Software skills, including Microsoft Office and web-based applications.
Customer service skills to respond to requests effectively and professionally.
Time-management, organizational, and multitasking skills to work in a fast-paced environment with changing priorities while maintaining attention to detail and accuracy.

Nice To Haves

Experience in a dock operations environment or distribution center setting preferred.

Responsibilities

Provide clerical support, including photocopying, filing, faxing, emailing, and answering telephones.
Review, research, and/or enter data in various systems to support the functional area.
Compile data and provide regular and ad hoc reports to management.
Receive, resolve, and/or escalate customer inquiries and issues as frontline customer service.
Assist management with BCSA audit activity by retrieving data and files for review.
Search and correct package addresses and help ensure packages are in good condition for customers.
Prioritize workflow to maximize the number of packages resolved and sent out for delivery the same day.
Ensure packages receive appropriate scan statuses; inspect and handle hazardous material damage according to policy; and account for loose product according to company policy.
Research missing packages to determine causes of scanning failures and compile information on disputed deliveries for management review.
Review and trend loss and damage claims, identify improperly charged claims, and bring them to management’s attention.
Enter IC settlement information and manager-directed settlement adjustments into the appropriate system.
Compile documentation for DOT-required files and verify timely log entry into the system.
Enter individual vehicle mileage records and work with ICs and Linehaul staff to resolve issues.
Track metrics, including the IC chargeback program, complaints, and maintenance compliance, and prepare weekly reports for management.
Receive IC inquiries or issues relating to settlements, uniforms, decals, and similar matters, and route them to management.
Perform other duties as assigned.