Operations Admin

AWP Safety•Phoenix, AZ

About The Position

The Operations Administrator is an essential member of the Operations team, working independently while supporting team operations. The role assists with projects and duties such as inbound and outbound calls, coordinating repairs, and maintaining customer relations to ensure satisfaction after work is complete. The position requires accuracy, timeliness, responsiveness, diplomacy, sound judgment, and discretion when interacting with customers and colleagues.

Requirements

1–3 years of office administration experience.
Strong customer service skills.
Previous payroll and/or accounting experience.
Ability to multitask.
Strong written and oral communication skills.
Excellent computer and internet skills.
Results-driven, friendly, tenacious, able to work independently, and positive attitude.
High energy and self-motivation.
Team-focused and supportive of the company’s direction.
Organization skills.
Document management skills.
Proficiency with Microsoft Office.

Nice To Haves

Knowledge of the construction, traffic control, or infrastructure industries.
Bilingual communication skills.
Experience with Dynamics 365, MS Excel, Teams, and Salesforce.

Responsibilities

Collaborate with and assist the Billing Specialist, Operations Manager, and Branch Manager with orders and customer needs.
Assist with time entries and validation of work orders.
Answer incoming phone calls and transfer them to the correct person.
Respond to, compose, and send company email correspondence in a timely manner.
Provide customer support by email, phone, or in person.
Inform customers about current promotions or special sales.
Learn about and communicate AWP products and services.
Comply with company safety standards and procedures.
Work creatively with team members on sales strategies.
Support the Branch Manager and Operations Manager with other duties as assigned.
Engage in company safety programs and support related efforts as needed.